Dear colleagues. Please look at the data of crash, that happened to me.  After one minute, one motor (left back) failed and the machine went into  the spiral of death. After the fall, all the propellers were on motors.  The analysis shows, that Motorcmnd (requested RPM) has risen to 10,000,  but the actual motor speed and load has remained (frozen)  constant. Any opinions?

Complete log from the arcraft is here: https://ulozto.cz/!JS7Vta4CW106/fly613-dat?do=directDownload

What sort of file is that log?

Sorry for your unexpected experience. Please contact our support and start a case first: http://www.dji.com/support. If you want us analyze your flight data, please upload it to dropbox and post here. Thanks.

Mark Guille Posted at 2017-9-11 11:23
What sort of file is that log?

Hi Mark, it is log downloaded from aircraft

DJI Elektra Posted at 2017-9-11 18:21
Sorry for your unexpected experience. Please contact our support and start a case first: http://www.dji.com/support. If you want us analyze your flight data, please follow the video and export it by DJI Assistant 2. You can upload the data to dropbox and post here.Thanks.
https://www.youtube.com/watch?v=ngEHdAlAh9A

Dear DJI Electra, my aircraft is Inspire 1, not Spark. Data are uploaded here:  https://ulozto.cz/!JS7Vta4CW106/fly613-dat?do=directDownload
Thank you

fansa9adeeb0 Posted at 2017-9-11 19:47
Dear DJI Electra, my aircraft is Inspire 1, not Spark. Data are uploaded here:  https://ulozto.cz/!JS7Vta4CW106/fly613-dat?do=directDownload
Thank you

Really sorry for the video. If you start a case, please provide me the number. I would help you transfer it to our engineers for analysis. Thanks.

DJI Elektra Posted at 2017-9-11 22:09
Really sorry for the video. If you start a case, please provide me the number. I would help you transfer it to our engineers for analysis. Thanks.

Thank you Elektra for trying to help me. I have already sent my Inspire via a local dealer to a Netherlands service, but I would still be grateful for analyzing the data and assessing why the crash occurred.

fansa9adeeb0 Posted at 2017-9-11 22:17
Thank you Elektra for trying to help me. I have already sent my Inspire via a local dealer to a Netherlands service, but I would still be grateful for analyzing the data and assessing why the crash occurred.

Please ask your dealer about your case number and them give it to us. Then we can help you update the info. Thanks.

DJI Elektra Posted at 2017-9-11 22:52
Please ask your dealer about your case number and them give it to us. Then we can help you update the info. Thanks.

It seems, the local dealer will not want to tell me case number. Without it, no one will help me here in this forum? All relevant files are here...

fansa9adeeb0 Posted at 2017-9-12 00:36
It seems, the local dealer will not want to tell me case number. Without it, no one will help me here in this forum? All relevant files are here...

Sorry that we can not update the info of your case without case number. Or you can provide the data to the dealer and let them update your flight data.

DJI Elektra Posted at 2017-9-12 00:48
Sorry that we can not update the info of your case without case number. Or you can provide the data to the dealer and let them update your flight data.

That's annoying. The local dealer promised me the data analysis, but after a week of waiting, he told me he had no time. I am disappointed that I have no choice but to wait for a few weeks or months. I thought that here in the forum I can discuss and ask for the opinion of others even without a case number

fansa9adeeb0 Posted at 2017-9-12 01:10
That's annoying. The local dealer promised me the data analysis, but after a week of waiting, he told me he had no time. I am disappointed that I have no choice but to wait for a few weeks or months. I thought that here in the forum I can discuss and ask for the opinion of others even without a case number

Can you tell me the way to contact your dealer? For example, their phone number, address, E-mail, please PM me instead. We will help you contact the dealer.

DJI Elektra Posted at 2017-9-12 01:23
Can you tell me the way to contact your dealer? For example, their phone number, address, E-mail, please PM me instead. We will help you contact the dealer.

Thank you for help. Case number was sent in PM. Now is it possible to analyze data?

fansa9adeeb0 Posted at 2017-9-12 23:52
Thank you for help. Case number was sent in PM. Now is it possible to analyze data?

Thanks for your support. But please upload your data to DropBox instead, then post the link here. The data in the third party platform can not preview well. As soon as you provide your data, we will help you analyze. Thanks.

DJI Elektra Posted at 2017-9-13 00:17
Thanks for your support. But please upload your data to DropBox instead, then post the link here. The data in the third party platform can not preview well. As soon as you provide your data, we will help you analyze. Thanks.

https://www.dropbox.com/s/5xz79cb89wmeisk/FLY613.DAT?dl=0

Flire8 Posted at 2017-9-13 00:37
https://www.dropbox.com/s/5xz79cb89wmeisk/FLY613.DAT?dl=0

Flire, please follow the video and export all data for us to analyze. It is really important.

DJI Elektra Posted at 2017-9-13 00:53
Flire, please follow the video and export all data for us to analyze. It is really important.
https://www.youtube.com/watch?v=ngEHdAlAh9A

Dear Elektra, again, i have Inspire 1 PRO, not Mavic.

DJI Elektra Posted at 2017-9-13 00:53
Flire, please follow the video and export all data for us to analyze. It is really important.
https://www.youtube.com/watch?v=ngEHdAlAh9A

Sorry, correction: Dear Elektra, again, i have Inspire 1 PRO, not Spark. All data from aircraft (only the last fligt) are on the Dropbox. Aircraft is now in service / Netherlands/ (see the Case No)

Flire8 Posted at 2017-9-13 01:13
Sorry, correction: Dear Elektra, again, i have Inspire 1 PRO, not Spark. All data from aircraft (only the last fligt) are on the Dropbox. Aircraft is now in service / Netherlands/ (see the Case No)

Really sorry for my mistake. I just check that your drone is out of warranty.
Please wait patiently for the reply.

DJI Elektra Posted at 2017-9-13 01:24
Really sorry for my mistake. I just check that your drone is out of warranty.
Please wait patiently for the reply.

Thank you. My drone covers 2-year warranty in my country

Flire8 Posted at 2017-9-13 01:31
Thank you. My drone covers 2-year warranty in my country

Please notice that our warranty period of inspire 1 is 12 months.
You can check the attached files. In addition, we don't provide data analysis if the drone is out of warranty.

DJI Elektra Posted at 2017-9-13 01:52
Please notice that our warranty period of inspire 1 is 12 months.
You can check the attached files. In addition, we don't provide data analysis if the drone is out of warranty.

Mhmmm... That's weird. So, DJI will not analyze the flight data and only tell my local dealer the cost of the repair? Based on what local dealer decides my claim is legitimate or not? In my country there is a valid 24-month warranty for drones.

Flire8 Posted at 2017-9-13 02:15
Mhmmm... That's weird. So, DJI will not analyze the flight data and only tell my local dealer the cost of the repair? Based on what local dealer decides my claim is legitimate or not? In my country there is a valid 24-month warranty for drones.

If you have doubt about the cost, you can PM me or contact us for further check. Thanks.