| I purchased a new DJI P4P and received it on July 30th, 2017. So, excited. I purchased phantom protection on August 1st. Flew the aircraft for 2 cycles on August 2nd and then a 3rd cycle on August 4th. Unfortunately, I crashed my new drone into the Pacific Ocean. I contacted DJI and sent them the log files. 2 weeks later I got a response explain it was pilot error and replacement was not covered, but they would send me a discount code for a replacement. I graciously accepted this offer. Trouble was the offer was another week and a half before it showed up in my in box. So, On August 30th I tried to use the code to purchase a new aircraft, but the code was not allowed in my country, I live in Canada and the code was for the USA. I contacted support and was told to email the rep. that sent me the code. I did and was told the code would be corrected Monday. Yay, thank you. I try the code Monday night and get an error message saying it has expired. I send an email, try online chat and call support, only to be told I will need to email the person who started the claim. So, I did. It is now September 11th and still no response or help. Terrible customer service. I just want to purchase a new replacement drone. I have called, emailed, chatted and no luck. |
lvl.1
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