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Issues with "Data Upload" within Assistant and others
103 9 2017-9-12 08:52:36
Nemroig
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Flight distance : 19058
Spain
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1- Within DJI GO 4 App I can see many Flight Records, about 55, although in 'total flights' I can see '72'. So, some flights are missing.
I maybe reset 'local flight records' by accident some days ago. Could that be the reason?

2- On the other hand, within Assistant DJI in my computer, when I click to 'data upload' there are only 10 flights, and the first 2 or 3 are not real flights but fake logs with the date and time I am synchronizing (now). I have reinstalled the Assistant and re-sync. I never see more than 10 or 12 flights in 'data upload'.

3- Furthermore, I also have a doubt related to my profile: Within de App I can see 2 profiles with exactly the same data. One is my nickname, and the otherone is the AC's name. Is that normal? Should I remove one of the profiles? How?

Please DJI, help.

Thanks.
2017-9-12 08:52:36
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DJI Elektra
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Japan
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Here is the solutions:
1.Did you synchronize your flight record? Please synchronize them and provide me your app account. I can check it for you.
2.For your third question, please provide me a screenshot of this situation or you can tell me the date of the flight record, we will check it later. It may caused by the disconnection between your app and drone, then it created 2 files when you reopen your app.  
Thanks for support.
2017-9-12 18:53:40
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Nemroig
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Flight distance : 19058
Spain
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DJI Elektra Posted at 2017-9-12 18:53
Here is the solutions:
1.Did you synchronize your flight record? Please synchronize them and provide me your app account. I can check it for you.
2.For your third question, please provide me a screenshot of this situation or you can tell me the date of the flight record, we will check it later. It may caused by the disconnection between your app and drone, then it created 2 files when you reopen your app.  

Thanks Elektra. I'm sending you the information in a PM.

2017-9-13 00:08:32
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DJI Elektra
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Japan
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Nemroig Posted at 2017-9-13 00:08
Thanks Elektra. I'm sending you the information in a PM.

Get your message, thanks for your support.
2017-9-13 00:35:04
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DJI Elektra
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China
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Nemroig, I check the flight records. Total flight is "72" and the number of records is exactly "72". Please syncing your flight data with your device or change another one to check the amount. Any question, feel free to ask for help.
2017-9-13 22:54:39
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Nemroig
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Flight distance : 19058
Spain
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DJI Elektra Posted at 2017-9-13 22:54
Nemroig, I check the flight records. Total flight is "72" and the number of records is exactly "72". Please syncing your flight data with your device or change another one to check the amount. Any question, feel free to ask for help.

Thanks Elektra, what do you think about the other questions?

2- On the other hand, within Assistant DJI in my computer, when I click to 'data upload' there are only 10 flights, and the first 2 or 3 are not real flights but fake logs with the date and time I am synchronizing (now). I have reinstalled the Assistant and re-sync. I never see more than 10 or 12 flights in 'data upload'.

Data Upload in Assistant, only showing 10 flights when I plug the AC. Is that normal?

3- Furthermore, I also have a doubt related to my profile: Within de App I can see 2 profiles with exactly the same data. One is my nickname, and the otherone is the AC's name. Is that normal? Should I remove one of the profiles? How?

I sent you screenshots showing my 2 profiles. Should I delete one of them? How?

Thanks again.
2017-9-14 03:05:43
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DJI Elektra
Administrator
Japan
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Thanks for your patience. I would forward this situation to our engineers for further check. Thanks.
2017-9-14 03:29:09
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Nemroig
Hobbyist
Flight distance : 19058
Spain
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DJI Elektra Posted at 2017-9-14 03:29
Thanks for your patience. I would forward this situation to our engineers for further check. Thanks.

Thanks Elektra.
2017-9-14 05:55:21
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DJI Elektra
Administrator
China
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Nemroig, sorry to keep you waiting.
For your second question,  you may reboot your drone many times and it lost the log during this process.
For your third question, please send the screenshots here or PM me with the link. I can not see the pics during the messages. Thanks a lot for your active support.
2017-9-14 23:32:31
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djiuser_xLE6O03
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Flight distance : 18502
Romania
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https://forum.dji.com/forum.php? ... 7454&fromuid=982278Compass error + gps lost , dat, logs provided no response

2017-9-14 23:36:30
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