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White Balance Setting Not Being Saved
148 13 2017-9-12 21:33:36
Jenee 2
First Officer
Flight distance : 643690
Australia
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I am currently on the beta version and have found that no matter what setting I set the white balance to, as soon as the aircraft is restarted, it resets to auto.
Has anyone else found this on v 602 or is it only on the beta v 608?
2017-9-12 21:33:36
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BagoDJIoperator
lvl.4
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United States
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Maybe its an error in the beta version
2017-9-13 11:53:17
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Jenee 2
First Officer
Flight distance : 643690
Australia
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BagoDJIoperator Posted at 2017-9-13 11:53
Maybe its an error in the beta version

So are you saying it does not happen on v602?
2017-9-13 19:47:13
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DJI Thor
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China
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Just to verify, were there any other operations before power off the drone? For example, initiate intelligent flight or reinstall the app etc..
2017-9-14 00:35:39
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BagoDJIoperator
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Jenee 2 Posted at 2017-9-13 19:47
So are you saying it does not happen on v602?

No it doesnt
2017-9-14 00:53:37
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Jenee 2
First Officer
Flight distance : 643690
Australia
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Thanks for that. I have now reported it as a bug in the beta version.
2017-9-14 17:40:16
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Jenee 2
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Australia
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DJI Thor Posted at 2017-9-14 00:35
Just to verify, were there any other operations before power off the drone? For example, initiate intelligent flight or reinstall the app etc..

No. It does not matter which flight mode. I did reinstall the app but that did not change anything either. I have checked the other camera settings and they hold their settings. It is only the white balance that gets reset to auto.
2017-9-14 17:42:37
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M109
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New Zealand
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White balance is saved just fine here with Beta 608 oinly problem i have is when changing saved camera settings, custom 1, custom 2 etc the gimbal goes hard to the left and takes about 30 to 40 seconds to re-center.
2017-9-14 18:04:44
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Jenee 2
First Officer
Flight distance : 643690
Australia
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M109 Posted at 2017-9-14 18:04
White balance is saved just fine here with Beta 608 oinly problem i have is when changing saved camera settings, custom 1, custom 2 etc the gimbal goes hard to the left and takes about 30 to 40 seconds to re-center.

Well that is strange. Maybe it is caused by some other setting. Are you using NTFS or PAL?
I try to avoid changing between the two because the gimbal just freaks out when I do and I normally have to do a gimbal calibration to get it aligned properly again.
2017-9-14 20:07:20
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DJI Thor
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Japan
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Jenee 2 Posted at 2017-9-14 17:42
No. It does not matter which flight mode. I did reinstall the app but that did not change anything either. I have checked the other camera settings and they hold their settings. It is only the white balance that gets reset to auto.

Could you please provide us a short video for this case, upload it to Dropbox and paste the link, I am confirmed that the beta had not changed any settings on Camera. I'll help to check more if you could take a video. Thank you.
2017-9-16 02:28:01
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Jenee 2
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DJI Thor Posted at 2017-9-16 02:28
Could you please provide us a short video for this case, upload it to Dropbox and paste the link, I am confirmed that the beta had not changed any settings on Camera. I'll help to check more if you could take a video. Thank you.

Hello Thor
I was in the process of making the video when I found out what is causing the problem and I am not sure what can be done about it.
It is caused because I have both a Mavic and a P4Pro and fly them one after the other. So it seems that when the DJI GO 4 app changes from the Mavic back to the P4Pro it resets the white balance.  I do make sure that the app is closed properly after flying each drone. The settings on the Mavic are not affected, only the P4Pro.
I haven't made a video of this as it would be too long.
Perhaps you could ask the people who write the app if they could look into it.I forgot to add that I use the same app and Ipad Mini 4 for both drones.
2017-9-17 20:42:02
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DJI Thor
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Jenee 2 Posted at 2017-9-17 20:42
Hello Thor
I was in the process of making the video when I found out what is causing the problem and I am not sure what can be done about it.
It is caused because I have both a Mavic and a P4Pro and fly them one after the other. So it seems that when the DJI GO 4 app changes from the Mavic back to the P4Pro it resets the white balance.  I do make sure that the app is closed properly after flying each drone. The settings on the Mavic are not affected, only the P4Pro.

Let me make it clear of your situation first, so you are using a Mavic Pro and Phantom 4 Pro on the same app on your iPad mini 4, you first connect the app with your P4P, change the white balance setting, after using P4P, you connect the app with your MP, then the white balance now is the MP's, if you change it to something like Cloudy, it will always stay on Cloudy even if you connect P4P afterward and then change again back to MP, but on the contrary, P4P will not stay, am I right? Or something else? And what if you change the white balance of P4P, shut it down and connect to the app again, will it be saved?
2 days ago
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Jenee 2
First Officer
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Australia
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DJI Thor Posted at 2017-9-20 00:35
Let me make it clear of your situation first, so you are using a Mavic Pro and Phantom 4 Pro on the same app on your iPad mini 4, you first connect the app with your P4P, change the white balance setting, after using P4P, you connect the app with your MP, then the white balance now is the MP's, if you change it to something like Cloudy, it will always stay on Cloudy even if you connect P4P afterward and then change again back to MP, but on the contrary, P4P will not stay, am I right? Or something else? And what if you change the white balance of P4P, shut it down and connect to the app again, will it be saved?

If I set the White Balance to say sunny on the P4Pro, fly, then shut it down and then fly again, the White Balance will stay on sunny or whatever I set it to.
If I fly the P4Pro and set the White Balance to sunny or something else other than auto, then I shut it down and fly the Mavic with the White Balance on sunny. I shut down the Mavic and fly the P4Pro again, the White Balance will now be auto.  If I fly the Mavic again, the White Balance will still be on the setting it had the last time I flew it.
The setting for White Balance for the Mavic is retained.
The setting for White Balance for the P4Pro is changed to auto if I had previously flown the Mavic.
2 days ago
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DJI Thor
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Jenee 2 Posted at 2017-9-20 22:11
If I set the White Balance to say sunny on the P4Pro, fly, then shut it down and then fly again, the White Balance will stay on sunny or whatever I set it to.
If I fly the P4Pro and set the White Balance to sunny or something else other than auto, then I shut it down and fly the Mavic with the White Balance on sunny. I shut down the Mavic and fly the P4Pro again, the White Balance will now be auto.  If I fly the Mavic again, the White Balance will still be on the setting it had the last time I flew it.
The setting for White Balance for the Mavic is retained.

Totally got that. I'll forward to the engineers to check it if it could be an issue or a normal case. For now, please manual switch it if there is a need.
1 day ago
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