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Spark camera issues
205 7 2017-9-13 00:15:59
fans8ea6aff8
Beginner
Flight distance : 10130
Greece
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Hi, i have a new spark and when i take video it makes orizontal gray lines.Doew someone else have tha same problem?
Thank you


2017-9-13 00:15:59
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Montfrooij
Second Officer
Netherlands
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Do you have an example online?
2017-9-13 00:21:38
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DJI Elektra
Administrator
Japan
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Please upload the video to DropBox and provide it to us. It will be really helpful for us to locate the problem. Thanks.
2017-9-13 00:37:06
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Sassafras4me
Beginner
United States
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I saw another user post some still pics that had the aberration (https://i.redd.it/moj89bzsz3jz.jpg)
2017-9-13 03:52:47
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Sassafras4me
Beginner
United States
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I saw another user post some still pics that had the aberration, it was an lower res grab from the app, and not off the SD card.  (https://i.redd.it/moj89bzsz3jz.jpg)
2017-9-13 03:57:38
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Sparky_17
Intern Pilot
Flight distance : 8415
Canada
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This might be a motherboard or sensor issue within the spark.  Saw another post on this yesterday.
2017-9-13 10:58:53
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DJI Elektra
Administrator
China
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Sparky is  right, the post at 4# is hardware issue and need to send it back for repair: http://www.dji.com/support . If your original picture is the same as the one posted at 4#, there are something wrong with your camera. Any question, please keep us updated.  
2017-9-14 00:35:54
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fans8ea6aff8
Beginner
Flight distance : 10130
Greece
Offline

Here is a link with the problemhttps://www.dropbox.com/s/pevhsi ... a%20Issues.mp4?dl=0
2017-9-14 05:53:09
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