Siriusdave
lvl.4
Flight distance : 896818 ft
United Kingdom
Offline
|
Just got this email :
Support9.NL (Support)
9月15日 20:32 CST
Dear Customer,
Good afternoon.
Thanks for your kind feedback.
This case unit SN, we have checked our record the DJI care was bought in RMB so that it can not be covered in EU.
Please kindly refer our policy as below:
11、Does DJI Care Refresh support international coverage ?
No, at the moment, DJI Care Refresh only works within one coverage region. However, the coverage region can be different than the region in which the aircraft was purchased. For example, if you purchased your aircraft in China, you can purchase DJI Care Refresh for the US. You can only apply for product warranty service in China, but you can use DJI Care Refresh to replace your product at DJI's official US service center.
Hope my email informed you sufficiently.
A good day.
Best regards,
Support9. NL
What is RMB ????
I bought the care refresh at the same time as the Mavic via DJI store , why am I not covered , a friend of mine bought the same why and he had his covered about a month ago
Very disappointed with the support via email and online chat |
|