Please select Into the mobile phone version | Continue to access the computer ver.
StuartF7
259 13 2017-9-13 13:22:24
fans123ebfb9
lvl.1
Flight distance : 125888
France
Offline

Hi has anyone else had issues with your mavic once you upgraded to firmware v01.03.1000? My mavic won't focus, it does the auto focus but ends up being blurry.
2017-9-13 13:22:24
Use props
Aardvark
Captain
Flight distance : 76452
United Kingdom
Offline

Auto focus works here after update to V01.03.1000. You could try a reset in camera settings first, see if that makes any difference, or perhaps a refresh and factory reset in Assistant 2 of the firmware might help.
2017-9-13 13:31:54
Use props
DJI Thor
Administrator
Japan
Offline

Like Aardvark mentioned, please try to reset camera settings. Then you can try to switch to MF and focus and adjust manually. Please keep us updated if the problem persists, thank you.
2017-9-13 19:06:10
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
Switzerland
Offline

DJI Thor Posted at 2017-9-13 19:06
Like Aardvark mentioned, please try to reset camera settings. Then you can try to switch to MF and focus and adjust manually. Please keep us updated if the problem persists, thank you.

Yes I've tried all of those things and the images are still blurred
2017-9-14 00:11:52
Use props
DJI Thor
Administrator
China
Offline

fans123ebfb9 Posted at 2017-9-14 00:11
Yes I've tried all of those things and the images are still blurred

Could you please upload some original photos from the SD card to Dropbox and provide us the link here so we could help more? Thank you.
2017-9-14 03:55:07
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
France
Offline

DJI Thor Posted at 2017-9-14 03:55
Could you please upload some original photos from the SD card to Dropbox and provide us the link here so we could help more? Thank you.

Yes sure, here are some.Dropbox
2017-9-14 22:39:38
Use props
DJI Thor
Administrator
China
Offline

fans123ebfb9 Posted at 2017-9-14 22:39
Yes sure, here are some.Dropbox

Thank you, I'll forward it to the engineers and will get back to you once I got the news. Appreciate your assistance.
2017-9-15 01:14:52
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
France
Offline

DJI Thor Posted at 2017-9-15 01:14
Thank you, I'll forward it to the engineers and will get back to you once I got the news. Appreciate your assistance.


http://Thank you
2017-9-15 03:01:34
Use props
DJI Natalia
Administrator
China
Offline


To figure out what causes the issue, please help us confirm the following info as well, thanks in advance.
1. What was the firmware version it had before upgrading?
2. You notice the same situation under AFC and AE, right?
3. Focus fails no matter it is still or in flying or it just occurs when flying?
4. Would you please upload an original video directly from SD card showing that if convenient?
2017-9-16 18:38:22
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
France
Offline

DJI Natalia Posted at 2017-9-16 18:38
To figure out what causes the issue, please help us confirm the following info as well, thanks in advance.
1. What was the firmware version it had before upgrading?
2. You notice the same situation under AFC and AE, right?

1) V01.03.1000 the latest.

2) Yes in both.

3) Yes it fails in both flight and still.

4) Please see the link.

Link to MOV
2017-9-17 11:51:45
Use props
AG0N-Gary
Captain
Flight distance : 69237
United States
Offline

fans123ebfb9 Posted at 2017-9-17 11:51
1) V01.03.1000 the latest.

2) Yes in both.

She asked for the versions BEFORE you upgraded.
2017-9-17 12:08:10
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
France
Offline

fans123ebfb9 Posted at 2017-9-17 11:51
1) V01.03.1000 the latest.

2) Yes in both.

I've also uploaded version V900 video files 0419 & 0420
2017-9-17 20:42:58
Use props
DJI Natalia
Administrator
Japan
Offline

fans123ebfb9 Posted at 2017-9-17 20:42
I've also uploaded version V900 video files 0419 & 0420

Thank you, we're checking the files you provided, will get back to you soon.
2017-9-18 03:36:36
Use props
fans123ebfb9
lvl.1
Flight distance : 125888
Switzerland
Offline

DJI Natalia Posted at 2017-9-18 03:36
Thank you, we're checking the files you provided, will get back to you soon.

Any news?
4 days ago
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next