Hello,

I just recieved my x5r camera recently and have had nothing but trouble with it.  My first issue is that I can't use the ssd, because when I bring it into cinelight, it's extremely purple.  When I use the micro SD, the color is normal and appears to work good, but the video quality is terrible, even in 4k.  Here is a picture of 4k scaled down to 1080 to really show the issue.  My settings were iso 100, 1/60, f2,8.  I don't understand why it is so messy looking, especially around all the edges.  I'm guessing a defective sensor maybe?

It could be a defective sensor but it would help to have more info. What are you using the camera in conjunction with? Osmo? Aircraft? Have you updated the firmware?

DJI-Mark Posted at 2017-9-14 08:20
It could be a defective sensor but it would help to have more info. What are you using the camera in conjunction with? Osmo? Aircraft? Have you updated the firmware?

It's with the OSMO and it shows to be fully updated

Bychancephotog Posted at 2017-9-14 08:39
It's with the OSMO and it shows to be fully updated

Can you try to reset the camera settings and deleting the cache on the app to see if this helps?

DJI-Mark Posted at 2017-9-14 08:46
Can you try to reset the camera settings and deleting the cache on the app to see if this helps?

I've tried and still the same.  I've had the phantoms, inspires, and a mavic, so I've tried to go through most of the stuff I know

Bychancephotog Posted at 2017-9-14 10:28
I've tried and still the same.  I've had the phantoms, inspires, and a mavic, so I've tried to go through most of the stuff I know

Can you contact Customer Service and set up for a repair? Where are you located?

DJI-Mark Posted at 2017-9-14 11:31
Can you contact Customer Service and set up for a repair? Where are you located?

Located in Arkansas.  That was going to be my next route

they are in california

Bychancephotog Posted at 2017-9-14 11:44
Located in Arkansas.  That was going to be my next route

Please fill in online repair request here and send in for evaluation, local repair team will take care of it.