Hello, i've got some pan problems with my osmo pro. despite i disabled the smoothing the osmo continues to pan slowly. I want my cam stay steady sometimes, without any moves!.
the firmware is the latest 1.4 of 2017-5-9
please i need help.
thanks

Did you mount other lens on your osmo pro? Can you shoot a video and let us check if the image is steady or not? Thanks for support.

DJI Elektra Posted at 2017-9-15 18:48
Did you mount other lens on your osmo pro? Can you shoot a video and let us check if the image is steady or not? Thanks for support.

Hi, this is the video and two screenshot with settings
and 2 more pictures of the camera from my point of view,
the camera is steady on dji original base.
video:


screenshots of the camera:





shots from my view:

The gimbal is a little drifting. Have you calibrated the gimbal?

DJI Mindy Posted at 2017-9-17 04:26
The gimbal is a little drifting. Have you calibrated the gimbal?

yes calibrated, same problem...  i sent it 1 month ago to dji and they changed my camera with a new one. But the problem remains.

fans00bd8e28 Posted at 2017-9-17 04:51
yes calibrated, same problem...  i sent it 1 month ago to dji and they changed my camera with a new one. But the problem remains.

Please post the case number here, we will help to look into, thanks.

cas-868391

fans00bd8e28 Posted at 2017-9-17 05:28
cas-868391

Thanks for your update, we will help you solve the problem. Please wait patiently.

I have the same problem with my X5. You can see on youtube I need also the solution.
Thanks

MenSch0r Posted at 2017-9-19 07:20
I have the same problem with my X5. You can see on youtube Video I need also the solution.
Thanks

Thank you for the video posting. Did you provide a gimbal calibration as well?

i really find bizarre this kind of problem in a 2500€ camera... have i really to build a lock for this camera?  why it doesn't stop to move when i lock the axys from the software?
i'd prefer a fix instead of a refund of the camera by dji...

fans00bd8e28 Posted at 2017-9-19 08:54
i really find bizarre this kind of problem in a 2500€ camera... have i really to build a lock for this camera?  why it doesn't stop to move when i lock the axys from the software?
i'd prefer a fix instead of a refund of the camera by dji...

We understand your frustration, really sorry for the trouble caused, we have reported this issue to our engineers for analysis, we will see if we can help you out remotely. Please wait patiently for the update, thanks.

DJI-Mark Posted at 2017-9-19 07:46
Thank you for the video posting. Did you provide a gimbal calibration as well?

I have done the horizon calibration. Is this what you mean?

MenSch0r Posted at 2017-9-22 07:14
I have done the horizon calibration. Is this what you mean?

horizon and gimbal auto calibration, both i think. i did it but no way

fans00bd8e28 Posted at 2017-9-23 01:25
horizon and gimbal auto calibration, both i think. i did it but no way

this not fix the problem.

WE ARE ALL WAITING FOR A NEW FIRMWARE. THANK YOU VERY MUCH.