After a week you have not yet arrived UPS Shipping labels. My case is CAS-975093-W2Y2B7. The other time it was arrived in 2 business days. It's normal ???my request for assistance is done the 08.09.2017

Sorry for keeping you waiting. I have forwarded to the designated team to confirm the exact status. They will check and take care of it.

Here is an update for you:
The shipping label has been sent to your e-mail, please double check your e-mail box, spam box as well. I also PMed you your email account that was recorded in our system, please help us to verify if it is correct, thank you.