DroneFlying
Captain
Flight distance : 10774613 ft
United States
Offline
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No, flyaways aren't very common with the Mavic and as for the supposed new "flyaway department", people often get incorrect information from the first level support representatives. Most likely what was mentioned to you is just the department -- and yes, I'd certainly assume they have one -- for analyzing flight logs since they probably get dozens, if not hundreds, of crashes and a much smaller number of flyaways reported every week. In many of those cases people want DJI to take responsibility for what happened so it's certainly not surprising that they'd have a department that analyzes flight logs, nor is it proof that flyaways are common.
Speaking of flight logs, if what you're looking for is evidence that your flyaway was DJI's fault or you're wanting to rally support for your cause the best thing you can do is upload the flight log (TXT file) from your mobile device to PhantomHelp using these instructions and provide a link to it here. It's your choice, of course, but most losses are caused by pilot error, and if you're convinced that wasn't the case with your Mavic then providing us with the information that will allow us to see for ourselves can only help your situation.
In the meantime, there have been a few cases recently where people reported their Mavic returning to the home point associated with a previous flight, so you might also check the last location or two from which you took off to see if your Mavic returned and landed there. Unfortunately, if the previous flights occurred a large distance away from your latest flight then it's likely that your Mavic lost power and landed somewhere between your latest flight path and that previous home point. Good luck.
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