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Flight Distance not updating on Forum Account
976 7 2017-9-17
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RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
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I've noticed that the "Flight Distance"  against my account hasn't been updating for some time.   This might be since having received a replacement Mavic or might have been when I changed my tablet.   In any event it seems stuck at 1700 - whereas the Flight Records on the Go4 apps on my devices say my "Travel Distance" is at least 17,135m (probably acutally over 20,000m as I disposed of one device).

Maybe I need to change the serial number of my Mavic against my account? - but I can't find a place to change it.  Any Clues?

2017-9-17
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Have you been syncing your flights in the DJI GO 4 app?
When you received the replacement Mavic, did you give it the same name as the previous one?
When you look at your flight records in the app, do you have more than one aircraft.
I tend to think that when you receive a replacement aircraft, DJI handle the change of serial number. I have previously received a replacement, immediately gave it the same name and my flights have continued to update correctly.
2017-9-17
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RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
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Jenee 2 Posted at 2017-9-17 16:06
Have you been syncing your flights in the DJI GO 4 app?
When you received the replacement Mavic, did you give it the same name as the previous one?
When you look at your flight records in the app, do you have more than one aircraft.

Thanks - that fixed it - failure to sync in the GO4 app was the problem - all working now.  
Like you say the new Mavic seemed to automatically be given the old name.
2017-9-18
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RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
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[SOLVED] Flight Distance not updating on Forum Account

RocketChap Posted at 2017-9-18 02:30
Thanks - that fixed it - failure to sync in the GO4 app was the problem - all working now.  
Like you say the new Mavic seemed to automatically be given the old name.

Changing the tile to [SOLVED]
2017-9-18
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DJI Thor
Administrator
Flight distance : 13602 ft
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RocketChap Posted at 2017-9-18 02:38
Changing the tile to [SOLVED]

Glad to hear that. Yes, the flight distance should be the same as your app's. Users need to sync the flight record first so it can be synchronized to the forum.
2017-9-18
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Jyunte
First Officer
Flight distance : 2103150 ft
United States
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My flight distance on the forum shows  about 100,000 feet. The app shows over 332,000 feet. I sync after I finish flying all three batteries, which I did today.
2017-9-18
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RocketChap
Second Officer
Flight distance : 902034 ft
United Kingdom
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Jyunte Posted at 2017-9-18 18:55
My flight distance on the forum shows  about 100,000 feet. The app shows over 332,000 feet. I sync after I finish flying all three batteries, which I did today.

I suspect the forum value is displayed in meters (100,000m is about 328,000ft) . Mine is certainly displaying meters.  Not very clear though - the DJI forum folk could do with adding an "m" after the value - it could do with adding separating commas too.
2017-9-19
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Jyunte
First Officer
Flight distance : 2103150 ft
United States
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RocketChap Posted at 2017-9-19 04:36
I suspect the forum value is displayed in meters (100,000m is about 328,000ft) . Mine is certainly displaying meters.  Not very clear though - the DJI forum folk could do with adding an "m" after the value - it could do with adding separating commas too.

Duh! That's it, exactly! How stupid of me! Thank you.
2017-9-19
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