Selling my Spark since I have just upgraded to a Mavic. Does Spark Refresh also transfer to the new Spark owner? If so, what info do I need to provide them?

I donn't know but would be nice to know

DJI Care Refresh is bonded with serial number of the aircraft, there is a service agreement if you are purchasing DJI Care Refresh separately for a previously purchased DJI product. Please forward that email to your buyer.

DJI Mindy Posted at 2017-9-18 19:01
DJI Care Refresh is bonded with serial number of the aircraft, there is a service agreement if you are purchasing DJI Care Refresh separately for a previously purchased DJI product. Please forward that email to your buyer.

So you are saying: yes?

Montfrooij Posted at 2017-9-18 22:41
So you are saying: yes?

I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.

DJI Mindy Posted at 2017-9-20 02:19
I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.

Thanks for that!

Thank you!

DJI Mindy Posted at 2017-9-20 02:19
I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.

How does one "transfer the service agreement to buyer"?  Or is this even necessary, since Refresh is "bonded with the serial number of the aircraft"?

fans24fae0ae Posted at 2018-6-8 16:02
How does one "transfer the service agreement to buyer"?  Or is this even necessary, since Refresh is "bonded with the serial number of the aircraft"?

You can transfer the email of Service Agreement to the new owner.

DJI Mindy Posted at 2018-6-11 02:18
You can transfer the email of Service Agreement to the new owner.

Does this mean I forward the email to the new owner, or do I need to put the new owner's contact info into the support portal?

fans0b0388d0 Posted at 2018-7-4 07:55
Does this mean I forward the email to the new owner, or do I need to put the new owner's contact info into the support portal?

Hi, if you're about to transfer your drone to another person and the aircraft has a DJI care refresh then you may forward the email that includes the DJI care agreement number to the person for him to use your existing DJI care refresh plan.