paul
lvl.3
United States
Offline
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Here's my experience so far with uavrepairshop.com. I'm more than a little concerned at this point.
On April 9th I called, had to leave voicemail but he called back quickly and was very receptive and helpful on the phone.
The same day April 9, I paid the $50 diagnostic fee online (It "cleared" the next day.) I mailed my gimbal to USPS priority mail, with tracking. Accoding to USPS tracking it arrived and was signed for by "an individual" on Saturday April 11.
The website says: "Turnaround time for diagnostics and assessment is 24-48 hours from the time I receive your UAV." Okay, so...
I didn't call Monday because I assume he only works 5 days a week, so I figured "24-48 hours" must mean after the first workday, and although I worry about my gimbal, I didn't want to be a pest.
I called Tuesday April 14th, leaving voicemail just to make sure he received my package. No call back.
I called Wednesday April 15th, leaving voicemail again. No call back.
I didn't call yesterday April 16th.
Well, I called today, April 17th and left another voicemail. So far still no call back, no email, etc. Inside my package was my contact information... email, address, etc. It's been 6 days since someone signed for that package, and I still don't know for sure if he has it in his hands and has associated it with my payment. (For example, it could have been signed for by a family member. Also I'm worried because oddly, the USPS tracking says "signed for by an individual in Saint Paul, MN", which is weird because although that's probably where the post office is... The actual destination address is in New Brighton, MN which is 20 minutes away.)
Maybe he's sick. Maybe he's had a death in the family. But I'd still like to know where my expensive gimbal is.
Anybody have any knowledge of what's happening here? |
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