Gimbal Disconnected
1208 8 2017-9-19
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NPR
lvl.1
Flight distance : 46604 ft
Chile
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I just updated to the last firmware version 1.9.20 and now the gimbal it's disconected  .... I am out of ideas .

2017-9-19
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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Try reinstalling.
2017-9-19
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allyssongemelli
Second Officer
Flight distance : 2562467 ft
Brazil
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I would try to reinstall too.
2017-9-19
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NPR
lvl.1
Flight distance : 46604 ft
Chile
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I tried to reinstall the firmware and even downgrade but seems even not able to read the SD card at all
2017-9-19
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NPR
lvl.1
Flight distance : 46604 ft
Chile
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NPR Posted at 2017-9-19 17:49
I tried to reinstall the firmware and even downgrade but seems even not able to read the SD card at all

After power up the drone, the gimbal camera is not booting (auto calibration) others:

Weird thing is that I still can receive the video transmission from camera, but the gimbal as is not connected is not moving at all.

IMG_8710.PNG
IMG_8709.PNG
2017-9-19
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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You can check the gimbal cable.  Just lift out of connection and then reinsert.  That just resets it.  But, don't see how an update could mess that up. Was update  a success ?
2017-9-19
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DJI Susan
Administrator
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Could the controller control the drone? How about linking RC?
2017-9-19
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NPR
lvl.1
Flight distance : 46604 ft
Chile
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DJI Susan Posted at 2017-9-19 18:38
Could the controller control the drone? How about linking RC?

Yes , I can control the Drone during flight , but I can not control camera at all: the camera is not booting in the center possition .

Video Transmition No Problem

Video Transmition No Problem

Latest Firmware Normal

Latest Firmware Normal
2017-9-19
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DJI Susan
Administrator
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NPR Posted at 2017-9-19 18:48
Yes , I can control the Drone during flight , but I can not control camera at all: the camera is not booting in the center possition .

Please check the cable whether it was damaged or loosed. If still no helps, please send it in for check and repair: http://www.dji.com/support.
2017-9-21
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