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Gimbal / camera reset problem
2207 4 2017-9-20
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Censurion
lvl.3
Flight distance : 448192 ft
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Netherlands
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I saw some threads from people having trouble that de camera or gimbal resets during flight. I took a video to show what happened in the DJI GO app and also how the camera of the DJI Mavic drone is reacting or resetting. I used the latest firmware and also tried to use another memory card but that doesn't help. I use the latest firmware and also the latest DJI Go app. I tested it on the table at home. See the video.
Has someone found a solution?


@dji hope you have a solution soon!



2017-9-20
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thanks for bringing us the attention. We had forwarded the case to the engineers and they are working on it. Hope it can be resolved soon. Sorry for the inconvenience and thanks for your patience.
2017-9-20
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Censurion
lvl.3
Flight distance : 448192 ft
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Netherlands
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DJI Thor Posted at 2017-9-20 20:24
Thanks for bringing us the attention. We had forwarded the case to the engineers and they are working on it. Hope it can be resolved soon. Sorry for the inconvenience and thanks for your patience.

I send my drone in but they want me to pay because of this what happend when I wanted to test with a new SD card https://forum.dji.com/thread-122147-1-1.html

Everything is booked on CAS-1040301-R3W6T3 CRM:0330000007357

Hope you can help me.
2017-12-7
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DJI Thor
Administrator
Flight distance : 13602 ft
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Censurion Posted at 2017-12-7 05:04
I send my drone in but they want me to pay because of this what happend when I wanted to test with a new SD card https://forum.dji.com/thread-122147-1-1.html

Everything is booked on CAS-1040301-R3W6T3 CRM:0330000007357

Hi Colin, I had forwarded your case to the local team, they will help to check the data of the crash. Please wait for the result. Thank you for your patience.
2017-12-8
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Fred F
Second Officer
Flight distance : 4676457 ft
Hong Kong
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I have encountered the same problem yesterday once, while flying out, the camera suddenly flips up/down etc, I presume that is a Gimbal reset.  It settled down and nothing happened since.
2017-12-8
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