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Mavic Pro Activation Failed
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14613 93 2017-9-21
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RuimerROY
lvl.1
Indonesia
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I just bought my mavic pro about a week ago.whenever i want to activate it by DJIGO4 Apps it always say "Activation Failed, Server Error"
Does anyone here has same problem with me?

i've tried using another wifi ( 3 wifi for exact )
and 4 4G operator in my country and yet it still failed.
already update the firmware and try reinstall the DJIGO4 apps, still failed also

Please help
2017-9-21
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DJI Thor
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Flight distance : 13602 ft
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Just to verify, every time you got the same error code? Had you also tried another device for the activation? If yes, could you please PM me with your drone's serial number and your activated email account, I'll help to check.
2017-9-21
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RuimerROY
lvl.1
Indonesia
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Hi Thor
I already tried to activate using Samsung S7, Samsung J7 Prime, and Iphone 6
all say "Activation Failed, Server Error.

I'll PM the Serial Number now... Thanks Thor
2017-9-21
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fansf0825ebe
lvl.1
Indonesia
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hi i have the same problem..
it's been 5 days i cannot activated my mavic
2017-9-21
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djiuser_4gwMTfu
New
Flight distance : 65427 ft
India
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Hello, just got to know from some dealer that DJI will be deactivating the grey market drones. Is that true and how so? I bought mine in my country.
2017-9-21
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Sportbike_Pilot
Captain
Flight distance : 9919245 ft
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United States
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Try using the DJI Assistant 2

Had the same issue trying to use wifi didn't work. When I downloaded and used the assistant2, it worked.


http://www.dji.com/product/phantom-4/info#downloads
2017-9-21
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fansfaaf5238
lvl.2
Flight distance : 166280 ft
United States
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I also have the same problem, I bought a spark that has two days and the error in the activation always appears.
2017-9-21
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Kalle2017
Second Officer
Flight distance : 280102 ft
Germany
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The solution is: You should have a GPS signal before activation.
2017-9-21
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fansf0825ebe
lvl.1
Indonesia
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Kalle2017 Posted at 2017-9-21 14:11
The solution is: You should have a GPS signal before activation.

how? GPS Signal on the phone or the aircraft?
2017-9-21
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fansfaaf5238
lvl.2
Flight distance : 166280 ft
United States
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Kalle2017 Posted at 2017-9-21 14:11
The solution is: You should have a GPS signal before activation.

Did not work
2017-9-21
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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I found another topic where they were with the same problem and seems to have been resolved with a server update

https://forum.dji.com/thread-99208-1-1.html
2017-9-21
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DJI Thor
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RuimerROY Posted at 2017-9-21 00:39
Hi Thor
I already tried to activate using Samsung S7, Samsung J7 Prime, and Iphone 6
all say "Activation Failed, Server Error.

Thank you, received your PM, I had forwarded this case to the engineers to look into, will get back to you once I heard the news. Please wait patiently.
2017-9-21
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DJI Thor
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fansfaaf5238 Posted at 2017-9-21 13:40
I also have the same problem, I bought a spark that has two days and the error in the activation always appears.

Yes, I had also received your PM and forwarded to the engineers to look into, will get back to you soon.
2017-9-21
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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In addition, these are the errors that appear in IOS and
21587106_1663457773728460_6583445987241507820_o.jpg
Screenshot_20170920-025157.png
2017-9-21
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DJI Thor
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Hi, for the activation issue, just to verify, is it the app always asks you to activate or you can actually use the drone?
2017-9-21
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DJI Thor
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guilhermydga Posted at 2017-9-21 20:49
In addition, these are the errors that appear in IOS and

Please help to confirm to question at 15#, thank you so much.
2017-9-21
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guilhermydga
lvl.2
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United States
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No, I can't use it, because I could never activate it. Everytime I open the app it sends me to activate (for the first time, I could never activate it beford), then I do the process, and then, it says activation server error.
2017-9-21
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DJI Thor
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guilhermydga Posted at 2017-9-21 21:45
No, I can't use it, because I could never activate it. Everytime I open the app it sends me to activate (for the first time, I could never activate it beford), then I do the process, and then, it says activation server error.

And you had already updated the drone's firmware, right?
2017-9-21
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guilhermydga
lvl.2
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United States
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DJI Thor Posted at 2017-9-21 22:23
And you had already updated the drone's firmware, right?

Yes, everything is up to date, remote and drone.
2017-9-21
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DJI Thor
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guilhermydga Posted at 2017-9-21 22:33
Yes, everything is up to date, remote and drone.

Thank you for your prompt response. Now could you please help to export the activation log from the app, upload it to Dropbox and provide me with the link? Please connect your mobile device to the PC, and here is the route: for Android /sdcard/DJI/dji.go.v4/LOG/CACHE/active. And it should be almost 3am in the US, maybe don't need to rush, have a nice sleep.
2017-9-21
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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I can do this now, no problem. Here in California it's still 11: 50hr
2017-9-21
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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DJI Thor Posted at 2017-9-21 22:47
Thank you for your prompt response. Now could you please help to export the activation log from the app, upload it to Dropbox and provide me with the link? Please connect your mobile device to the PC, and here is the route: for Android /sdcard/DJI/dji.go.v4/LOG/CACHE/active. And it should be almost 3am in the US, maybe don't need to rush, have a nice sleep.

https://www.dropbox.com/s/pga85h8oo9cosw2/log-2017-09-21.txt?dl=0
2017-9-21
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DJI Thor
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guilhermydga Posted at 2017-9-21 22:56
https://www.dropbox.com/s/pga85h8oo9cosw2/log-2017-09-21.txt?dl=0

Thank you. It needs the engineers to confirm, I will get back to you once I heard something from them. Appreciate your assistance.
2017-9-21
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guilhermydga
lvl.2
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United States
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Thank you, I await your response.
2017-9-21
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DJI Thor
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guilhermydga Posted at 2017-9-21 23:30
Thank you, I await your response.

For your case, may I know where did you purchase the drone? Could you please provide me with your invoice so I  can check into? Or please contact the dealer if you bought it from an unauthorized retailer store. Thank you.
2017-9-22
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RuimerROY
lvl.1
Indonesia
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I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/ ... ZZ/view?usp=sharing
2017-9-22
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DJI Thor
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RuimerROY Posted at 2017-9-22 03:49
I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/0B5DaeNfjNv8VQm1nOW1QcDFyZmhIS2Z5Vl90MnpXaFRjd2ZZ/view?usp=sharing

Had received that, will get back to you once I heard something.
2017-9-22
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DJI Thor
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RuimerROY Posted at 2017-9-22 03:49
I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/0B5DaeNfjNv8VQm1nOW1QcDFyZmhIS2Z5Vl90MnpXaFRjd2ZZ/view?usp=sharing

Please refer to my answer on 25#, thank you so much.
2017-9-22
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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DJI Thor Posted at 2017-9-22 08:02
Please refer to my answer on 25#, thank you so much.

I bought from an ad in the letgo (sales app)
2017-9-22
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lannes
Captain
Flight distance : 4465 ft
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Australia
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Try using an earlier version of the DJI Go4 app

People have had activation success by installing a earlier versions of the app from on apkpure.com, after activation just install the newest version of the app

Here's how to do it



2017-9-22
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guilhermydga
lvl.2
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lannes Posted at 2017-9-22 09:17
Try using an earlier version of the DJI Go4 app

People have had activation success by installing a earlier versions of the app from on apkpure.com, after activation just install the newest version of the app

I tried this, I tested it with more than 5 different versions and it did not work.
2017-9-22
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lannes
Captain
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guilhermydga Posted at 2017-9-22 09:29
I tried this, I tested it with more than 5 different versions and it did not work.

Have your tried setting up a totally new email account and dji account ?
2017-9-22
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guilhermydga
lvl.2
Flight distance : 166280 ft
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lannes Posted at 2017-9-22 10:37
Have your tried setting up a totally new email account and dji account ?

Yes, I tried.
2017-9-22
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Bebs73
lvl.1
Flight distance : 14852 ft
France
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I had the same activation problem with my mavic, trying for hours, with a phone  or tablet (both android) that worked well with a phantom 4.

Then i tried another tablet with an old dji go app on it (4.0.7) it worked...
2017-9-22
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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Bebs73 Posted at 2017-9-22 11:37
I had the same activation problem with my mavic, trying for hours, with a phone  or tablet (both android) that worked well with a phantom 4.

Then i tried another tablet with an old dji go app on it (4.0.7) it worked...

I tried with the version of when it launched Spark, which is the oldest and did not work
2017-9-22
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RuimerROY
lvl.1
Indonesia
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DJI Thor Posted at 2017-9-22 08:02
Please refer to my answer on 25#, thank you so much.

I bought it from Indonesian E-Commerce Site called Tokopedia
2017-9-22
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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DJI Thor Posted at 2017-9-21 00:19
Just to verify, every time you got the same error code? Had you also tried another device for the activation? If yes, could you please PM me with your drone's serial number and your activated email account, I'll help to check.

I have not been able to activate yet, it still gives the same error. There are 4 days I bought the drone and I still can not
2017-9-23
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RedMax
lvl.1
Czechia
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I also do not activate. I bought a new aircraft and enjoyed the pleasure and great disappointment. Why is it the same problem with DJI activation as it was in June?

I wrote to DJI Thor a private message. Please help.
2017-9-24
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guilhermydga
lvl.2
Flight distance : 166280 ft
United States
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RedMax Posted at 2017-9-24 07:23
I also do not activate. I bought a new aircraft and enjoyed the pleasure and great disappointment. Why is it the same problem with DJI activation as it was in June?

I wrote to DJI Thor a private message. Please help.

It was not only in June, there are reports of August in the forum of people with the same problem.
2017-9-24
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DJI Thor
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RuimerROY Posted at 2017-9-22 13:12
I bought it from Indonesian E-Commerce Site called Tokopedia

Got it, now please try to activate again, it should work now.
2017-9-25
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