Hi Guys
The cells on my new purchased dji spark battery are uneven, Is this a faulty battery?
I have disharged it to around 25% and fully charged it and still the cells are uneven?
Thanks

same happen yo me send it back to DJI

Mafia16 Posted at 2017-9-21 03:47
same happen yo me send it back to DJI

I purchased from Jessops do i need to return it to them?

Contact DJI and see what they recommend.  If it's not a good battery, you'll need to return it to where you bought it; at least that is what I'd do

realstreetuk Posted at 2017-9-21 04:02
I purchased from Jessops do i need to return it to them?

yes!! they will remplace them or send it for warranty

Is there any error message in APP? Per your screenshot, the maximum voltage difference is 0.09V, which is in the tolerance. I would recommend to send it in when the voltage difference is larger than 0.1V.

well i am trying to get to send it back to jesso aps as it is in the 30 day returm period, but what a nightmare im having, ..emailed stating the proiblem sent screenshot of the fault, i cannot get to speak to anyone at jessops customer service the phone line just rings without no answer, then get a reply by email saying to return my drone to dji as they need flight data, but the fault is with battery purchased off jessops not dji and no need to send in drone as thats got nothing to do with it.. I would not recomend jessops to anyone!!

realstreetuk Posted at 2017-9-22 10:40
well i am trying to get to send it back to jesso aps as it is in the 30 day returm period, but what a nightmare im having, ..emailed stating the proiblem sent screenshot of the fault, i cannot get to speak to anyone at jessops customer service the phone line just rings without no answer, then get a reply by email saying to return my drone to dji as they need flight data, but the fault is with battery purchased off jessops not dji and no need to send in drone as thats got nothing to do with it.. I would not recomend jessops to anyone!!

Sorry for the unpleasant experience. Purchase from local authorized dealer/DJI official store is always recommended for warranty claim.

I'd cycle the battery a few times, if the cells are still out of tolerance then I'd send it back