Please select Into the mobile phone version | Continue to access the computer ver.
First noise and heated gimbal now gimbal motor overloaded
1226 34 2017-9-22
Uploading and Loding Picture ...(0/1)
o(^-^)o
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

At first I had a blast and a noise in the cardan, the rear part was also heated. The calibration stopped at 5%. https://yadi.sk/i/QWg-tLr93N9rJt
After a while the inscription gimbal motor overloaded appeared and the cardan of the camera does not stabilize horizontally, it just hangs from side to side.
It is calibrated to 100 % https://yadi.sk/i/kaUHup5y3N9efr
What's the matter?

2017-9-22
Use props
Capt Whitefoot
lvl.4

United States
Offline

I just had something similar happen to my earlier this week.  
I did an IMU calibration on it and it went away.


2017-9-22
Use props
ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

A motor perhaps gone?
2017-9-22
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

Capt Whitefoot Posted at 2017-9-22 17:43
I just had something similar happen to my earlier this week.  
I did an IMU calibration on it and it went away.

Calibration did more than once, does not help (((
2017-9-23
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

ALABAMA Posted at 2017-9-22 17:58
A motor perhaps gone?

I do not know
2017-9-23
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

Here is another example of a defective file ...
defective file
How long should I wait for an answer from dji?
2017-9-24
Use props
DJI Susan
Administrator

Offline

Have the drone been crashed or had hard landing? If not, please make sure the firmware has been updated to the latest version and calibrate IMU to see if there is any difference.
2017-9-25
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-9-25 00:51
Have the drone been crashed or had hard landing? If not, please make sure the firmware has been updated to the latest version and calibrate IMU to see if there is any difference.

The drone did not fall, moreover, it did not even sit tight!
The firmware is last 01.04.0602, IMU and suspension calibrated several times.
2017-9-25
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

Today included the drone and gimbal began to dance crazy dances!
https://yadi.sk/i/w9Rs3qzv3NMM6e
I have a question why no one answers my problem !?
2017-9-25
Use props
ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

Maybe you need to send it in for repair.
2017-9-25
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

It seems that dji is not responsible for the quality of its products, the main thing is to sell the goods!
2017-9-26
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-9-25 01:53
The drone did not fall, moreover, it did not even sit tight!
The firmware is last 01.04.0602, IMU and suspension calibrated several times.

I'm sorry about this. Please send it in for fully diagnosis and repair: http://www.dji.com/support.
2017-9-27
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-9-27 01:50
I'm sorry about this. Please send it in for fully diagnosis and repair: http://www.dji.com/support.

I wrote to them, they said it was not their problem.
2017-9-27
Use props
ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

Hard to believe DJI would tell you this.  Can you post a pic of return correspondence ?
2017-9-27
Use props
method007
First Officer
Flight distance : 110449 ft
  • >>>
United States
Offline

Yes, post the email/correspondence please.
2017-9-27
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-9-27 08:03
I wrote to them, they said it was not their problem.

Could you tell me your ticket number and email address? We will look into the exact status.
2017-9-28
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-9-28 03:30
Could you tell me your ticket number and email address? We will look into the exact status.

I'm in correspondence at https://dji.zendesk.com, my REQUEST No. 756515, technical support refuses to accept it because it was bought in Ebay and must be sent to the US. More detailed correspondence with them, I can not send you in connection with the confidentiality agreement.
I can not send a broken device for more than a week and I'm very upset about this.
2017-9-28
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

At the end of the correspondence on dji.zendesk you write: "Hope everything will be fine soon and you have a great day ahead!".
Thanks to DJI, every day my days are getting blacker and blacker.
I do not know how I can live with this, I have a big depression.
2017-10-1
Use props
Titanbot 4
lvl.3
Flight distance : 2485909 ft
United States
Offline

Yeah i read alot before i bought mine, one thing was they are not responsible if bought from a third party seller. Mine doing same thing its with in 15 days so its going back
2017-10-3
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

Has had the misfortune to buy Phanton 4 pro from the seller "Moto-House" on ebay.

Moto-House

Moto-House

1. Although the ad says "Authorized Dealer", Full warranty "the seller does not provide a product warranty - ignores my messages!
2. Guarantee applies only to the USA, If you bought it in another country, and want to repair it under warranty, you will need to send it to the seller in the USA.
But even with these inconveniences, the seller ignores the messages and does not answer the question about warranty repair !!!

Why does the authorized "moto-house" dealer fail to fulfill its full warranty obligations and do not respond to ebay messages and for what reason dji can not influence it?
2017-10-4
Use props
ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

This is a big mess.  I feel for you and hope it gets sorted out.  Good luck and don't give up.
2017-10-4
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

ALABAMA Опубликовано в 2017-10-4 14:44
Это большой беспорядок. Я чувствую к тебе и надеюсь, что он разобрался. Удачи и не сдавайся.

AUTHORIZED

AUTHORIZED

DJI показывает отношение к своим клиентам! это я не встречал в какой-либо уважающей себя компании,
сегодня получил ответ от значения dji, заключающийся в том, что продавец мототехники не несет ответственности за гарантийное требование и послепродажное обслуживание.
The page http://www.dji.com/ars/apply specifies requirements for authorized dealers, including "After-sales repair and technical support"
And at http://www.dji.com/where-to-buy this dealer is easily found.
This means he has the opportunity not only to sell, but also duties!
Как это возможно?

AUTHORIZED RETAIL STORES 2

AUTHORIZED RETAIL STORES 2

AUTHORIZED RETAIL STORES 1

AUTHORIZED RETAIL STORES 1
2017-10-5
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-10-4 14:17
Has had the misfortune to buy Phanton 4 pro from the seller "Moto-House" on ebay. [view_image]
1. Although the ad says "Authorized Dealer", Full warranty "the seller does not provide a product warranty - ignores my messages!
2. Guarantee applies only to the USA, If you bought it in another country, and want to repair it under warranty, you will need to send it to the seller in the USA.

Sorry for the late response first. As you can see, it is a US dealer which means the warranty is in US, while you are in Russia. That's the main point.

I understand your frustration, so we offered you two suggestions:

a. If you want to claim warranty in US, the local team are glad to offer the after-sale service. Please kindly offer a US address for further assistance.

b. If you need local service, the local recommended service center will help you. As you did not purchase from local authorized dealer, additional charges will be applied, please kindly note.

Hope you could understand and respect our policy. Please let us know how you would like to proceed.


2017-10-8
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

Yes, I know you have 10 days of holidays.
I have friends in the US, but I would like to deal with the seller and send the rejected drone to him!
2017-10-8
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan where are you???
2017-10-12
Use props
Geebax
Captain
Australia
Offline

AlexChok Posted at 2017-10-12 17:10
DJI Susan where are you???

If you want her attention, then reply to one of her posts, then she will be alerted.
2017-10-12
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-10-8 02:45
Sorry for the late response first. As you can see, it is a US dealer which means the warranty is in US, while you are in Russia. That's the main point.

I understand your frustration, so we offered you two suggestions:


Yes, I know you have 10 days of holidays.
I have friends in the US, but I would like to deal with the seller and send the rejected drone to him!
2017-10-13
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-10-13 09:21
Yes, I know you have 10 days of holidays.
I have friends in the US, but I would like to deal with the seller and send the rejected drone to him!

Noted with thanks! Once the drone arrived the US, you can create a case from here: http://www.dji.com/support. The relevant team will check and send the shipping label asap.

Alternatively, once the dealer received the unit, he can report this in the dealer system to get a case number. Please PM me the case number once you got it, we'd like to follow up.
2017-10-15
Use props
ACW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Sounds like an ESC error to me!
2017-10-15
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-10-15 01:36
Noted with thanks! Once the drone arrived the US, you can create a case from here: http://www.dji.com/support. The relevant team will check and send the shipping label asap.

Alternatively, once the dealer received the unit, he can report this in the dealer system to get a case number. Please PM me the case number once you got it, we'd like to follow up.

The request was made on September 22 !!!
authorized dealer in the US "Moto-house" does not respond to messages because of which I can not send the drone for repairs.
The number of my request to dji.zendesk.com # 756515 GIMBAL MOTOR OVERLOADED and REQUEST #782703 REGARDING THE SOLUTION OF YOUR P4P
2017-10-15
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

ACW Posted at 2017-10-15 08:19
Sounds like an ESC error to me!

Perhaps I can not say for sure that the beta firmware V01.04.0608 does not change anything.
2017-10-15
Use props
ACW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

AlexChok Posted at 2017-10-15 11:59
Perhaps I can not say for sure that the beta firmware V01.04.0608 does not change anything.

Will be interesting to know the root cause of this for future ref. Good luck with the fix.
2017-10-15
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-10-15 11:55
The request was made on September 22 !!!
authorized dealer in the US "Moto-house" does not respond to messages because of which I can not send the drone for repairs.
The number of my request to dji.zendesk.com # 756515 GIMBAL MOTOR OVERLOADED and REQUEST #782703 REGARDING THE SOLUTION OF YOUR P4P

Our colleagues have replied you and she will keep follow up the status. Appreciate your patience.
2017-10-17
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

DJI Susan Posted at 2017-10-17 01:14
Our colleagues have replied you and she will keep follow up the status. Appreciate your patience.

Patience is not unlimited!

Already passed 1 month!

Today they wrote that they contacted the dealer and he promised to reply to my mail ... We are waiting.
2017-10-18
Use props
DJI Susan
Administrator

Offline

AlexChok Posted at 2017-10-18 08:41
Patience is not unlimited!

Already passed 1 month!

Alex, we are trying to help you. It takes some time to negotiate with the dealer, and the dealer will contact you soon. Please keep an eye of your email in the next several days.
2017-10-18
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules