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App is showing my Mavic as being a Phantom 4
820 10 2017-9-23
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Thudd
First Officer
Flight distance : 1624787 ft
United States
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After most recent firmware and app updates, DJI GO 4 now shows my Mavic Pro as being a Phantom 4. HUH?
2017-9-23
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rolling56
Captain
Flight distance : 138310 ft
United States
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What phone/tablet are you using and firmware up to date?
A little more info is what i mean....
2017-9-23
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Thudd
First Officer
Flight distance : 1624787 ft
United States
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rolling56 Posted at 2017-9-23 08:48
What phone/tablet are you using and firmware up to date?
A little more info is what i mean....

Thank you. I have a Nexus 7 tablet. DJI GO 4 v4.1.10. And latest firmware on both RC and AC. Version  01.04.0000.
2017-9-23
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Thudd
First Officer
Flight distance : 1624787 ft
United States
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Ok, so now it's back to Mavic.  I think I have a solution to software problems. 1) hold off until other test it. 2) shut everything down, put it away, and go mow the lawn. Heck, maybe even take a nap. Go back and presto, all good again.
2017-9-23
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Lucas775
Captain
Flight distance : 50642090 ft
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United States
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Thudd Posted at 2017-9-23 09:50
Ok, so now it's back to Mavic.  I think I have a solution to software problems. 1) hold off until other test it. 2) shut everything down, put it away, and go mow the lawn. Heck, maybe even take a nap. Go back and presto, all good again.

I will definitely keep this in mind.
2017-9-23
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Mari
Captain
Flight distance : 1308780 ft
Netherlands
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... if you mean the picture after you started the app, that doesn't mean anything... press "go fly" and see what happens
2017-9-23
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Irate Retro
Second Officer
United States
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rolling56 Posted at 2017-9-23 08:48
What phone/tablet are you using and firmware up to date?
A little more info is what i mean....

Yeah, update that firmware, because after the aircraft firmware gets to be too stale, it just randomly starts identifying itself as a different aircraft.  I guess.  Some sort of time bomb DJI builds into the software.  Makes perfect sense to me.
2017-9-23
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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This tends to indicate that the RC has not connected to the Mavic or your phone/tablet is not connected to the RC. Normally as soon as the app opens and there is a connection between the phone and RC, it will automatically detect the Mavic RC.
2017-9-23
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Ahmed Hussain
Captain
Flight distance : 1339761 ft
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Kuwait
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Sometimes this happen to me ( Ph.3 adv). I disconnect the cabel from the phone, close the DJI GO app then reconnect again and it's okay.

So every time make sure to start the AC and Rc at first then connect the RC cabel to your phone and start the app.
2017-9-23
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Thudd
First Officer
Flight distance : 1624787 ft
United States
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Thanks guys, all good now.
2017-9-24
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DJI Thor
Administrator
Flight distance : 13602 ft
Online

Thudd Posted at 2017-9-24 08:33
Thanks guys, all good now.

Glad to hear that your issue was resolved. Should you have any further questions, please feel free to let us know, we and all the pilots in this forum are willing to help.
2017-9-25
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