I updated the DJI GO app on my iPhone.
Opened the app, it tells me to LOG IN.
However, the I cannot enter my passwork.

The "passord" section is locked/not active on my the screen.
I tap it, but nothing happenes.
I can enter my email address, but not the password.

So I deleted the app, then downloaded it again.
Same issue.

Did you completely deleted everything (folders/subfolders/cache files), rebooted the device and reinstalled?

Eagle_Eye Posted at 2017-9-24 06:54
Did you completely deleted everything (folders/subfolders/cache files), rebooted the device and reinstalled?

WOW, finally got it to work...
Seems the "tap" location in the PASSWORD field is very small...

Sound stupid, but I've been tapping all over/on/around the PASSWORD field and finally the app accepted my thumb...

stacey kunch Posted at 2017-9-24 07:16
WOW, finally got it to work...
Seems the "tap" location in the PASSWORD field is very small...

Glad you sorted it out.
Have a GREAT DAY!

Glad to hear the problem got sorted out. Hope the post will assist other users who encounter the same problem.

Eagle_Eye Posted at 2017-9-24 06:54
Did you completely deleted everything (folders/subfolders/cache files), rebooted the device and reinstalled?

Delete everything???????  It's not a Windows computer, it's an iPhone. How do you reach those folders/subfolders/cache files??????

stacey kunch Posted at 2017-9-24 07:16
WOW, finally got it to work...
Seems the "tap" location in the PASSWORD field is very small...

Hi.  Have the same problem that you have (had).

But whatever I do, I cannot type ANYTHING in either the line for email address or password line.

I have the same problem on all my many iPhones.
Must be a bug in the DJI ap.

I have deleted the DJI GO app, did a reset of my iPhone. Installed the DJI GO 4 app again, and: same problem.

HELP!!

I cannot fly anymore!!

stacey kunch Posted at 2017-9-24 07:16
WOW, finally got it to work...
Seems the "tap" location in the PASSWORD field is very small...

I found the 'sweet spots' on the screen.
Just put your finder just 1 mm over those black lines and you can type in both email address and password.

What a STUPID interface. I've been a software tester, and I would NEVER accept such a user unfriendly design..

When, I really panicked..!

tulipman Posted at 2017-9-24 08:33
Delete everything???????  It's not a Windows computer, it's an iPhone. How do you reach those folders/subfolders/cache files??????

Too late it's already solved.
Have a nice day.

tulipman Posted at 2017-9-24 08:40
I found the 'sweet spots' on the screen.
Just put your finder just 1 mm over those black lines and you can type in both email address and password.

So you finally got it worked, right? I found it very easy to tap the password line and log in the account. Could you please provide me with a short video for your situation if possible so I can help to check more for this case? Thank you.

DJI Thor Posted at 2017-9-24 23:48
So you finally got it worked, right? I found it very easy to tap the password line and log in the account. Could you please provide me with a short video for your situation if possible so I can help to check more for this case? Thank you.

Hi and thanks for your reply!!
Have no video of it (yet), but if Install it on another IOS device, I will make a screenvideo (which is now built-in IOS 11 btw !!, nice)

I'm from the older generation (I'm 61), and I am used to a box in which you can enter the password.
Even two lines would be OK with the password in between, but not ONE line.
I just have a different logic I guess.

I used to be a technical writer/tester (software manuals), and everything I wrote in a manual was read /performed by my mum (not computer savvy). If she didn't understand what the manual told her to do, i considered it bad writing! and I corrected it.
Some peopee in that company told me that I was writing for 'complete idiots', but when the manual(s) came out, I received a LOT of emails, telling me that it was SO clearly written.
It has been my standard all my life. You can never be to clear..

Cheers and keep them in the air!!

Robbert

tulipman Posted at 2017-9-25 02:39
Hi and thanks for your reply!!
Have no video of it (yet), but if Install it on another IOS device, I will make a screenvideo (which is now built-in IOS 11 btw !!, nice)

I agree that a manual or a program should be as easy as possible for everyone to understand. And I appreciate your work. Hope you enjoy flying.

stacey kunch Posted at 2017-9-24 07:16
WOW, finally got it to work...
Seems the "tap" location in the PASSWORD field is very small...

This answer helped me out SO much!! Thanks!!  

DeeDubs57 Posted at 2017-10-7 17:44
This answer helped me out SO much!! Thanks!!

I really was in a hurry and missed a good shot due to that stupid glitch.
The entry field is super small since it is emty  in the first place.
how can this happen?
do you have a software QA?

DeeDubs57 Posted at 2017-10-7 17:44
This answer helped me out SO much!! Thanks!!

Are you deleting posts that give feedback - thogh negative?

LXF Posted at 2017-11-30 08:48
Are you deleting posts that give feedback - thogh negative?

After updating the Mavic, I updated the App.
Now I got an update message again.