This is so incredible, I sent my mavic for repair on 1 of August,
I paid the repair cost on 10 August and I’m still waiting for it! Repair history: To be repaired from 10 of August!

I sent my mavic from Italy to’ Netherland

Wow, now that's pretty bad. 2 months? oh no and I'd be pretty peeved.  

I’m really frustrated

This doesn't sound right. has you called them or contacted one of the DJI moderators.
and Why did you wait so long to say anything

Sorry for the delay, I have forwarded this concern to the appropriate department, will look into it and help you get an update soon. Hope it can be sorted out soon, sorry again for the trouble you have been caused.

Received my Mavic Pro on Thursday.  Took it out for it's first flight on Saturday afternoon.  I had a Phantom before, so I'm very familiar with DJI and how to fly the drone.  Anyway, after updating the firmware I put it in beginner mode to get used to it.  Hooked to the GPS satellites and took off.  Brought the drone up about 12 feet and let it hover for about 15 seconds.  At that point, I started to rotate the drone when it suddenly went rogue and took off on it's own.  The remote controller was useless at this point.  The Mavic increased altitude by a few feet, and went flying to the right.  It finally stopped when it hit a tree.  Damage was mostly cosmetic (scratches and a gap at the seam in the front) but the camera and gimbal aren't working.  Needless to say, I was NOT a happy camper.  I have the DJI Refresh insurance, but since this was a unit malfunction (rather than user-error), I'm not going to use the policy.  Instead, I'm sending in my drone for them to run diagnostics on it, and then send me a replacement (since it was brand new).  

I've heard lots of nightmare stories about DJI's customer service.  So far, I can't complain.  The rep I talked to was knowledgable and very helpful.  My biggest concern is turnaround time, since I just spent over $1200 for a drone that crashed during the first minute of use.  I'm really hoping DJI will exceed my expectations when it comes to getting this resolved in a timely manner.  I will be sure to update this thread as things progress.  Generally, you only hear about the bad experiences.  So, hopefully DJI has been working to improve their customer service and this will be a good experience that I can share with everyone.  Fingers crossed.

During this time I sent  them 3 emails and they always answered me saying: we're really sorry blah blah blah will speed up her case but nothing has changed.

andreazangrilli Posted at 2017-9-26 02:46
During this time I sent  them 3 emails and they always answered me saying: we're really sorry blah blah blah will speed up her case but nothing has changed.

Diana has escalated the case to our customer supervisor to follow up and will look into what happened and help you out, we will have someone to contact you soon, please wait patiently for the update, thank you.

fansefe450f2 Posted at 2017-9-25 23:29
Received my Mavic Pro on Thursday.  Took it out for it's first flight on Saturday afternoon.  I had a Phantom before, so I'm very familiar with DJI and how to fly the drone.  Anyway, after updating the firmware I put it in beginner mode to get used to it.  Hooked to the GPS satellites and took off.  Brought the drone up about 12 feet and let it hover for about 15 seconds.  At that point, I started to rotate the drone when it suddenly went rogue and took off on it's own.  The remote controller was useless at this point.  The Mavic increased altitude by a few feet, and went flying to the right.  It finally stopped when it hit a tree.  Damage was mostly cosmetic (scratches and a gap at the seam in the front) but the camera and gimbal aren't working.  Needless to say, I was NOT a happy camper.  I have the DJI Refresh insurance, but since this was a unit malfunction (rather than user-error), I'm not going to use the policy.  Instead, I'm sending in my drone for them to run diagnostics on it, and then send me a replacement (since it was brand new).  

I've heard lots of nightmare stories about DJI's customer service.  So far, I can't complain.  The rep I talked to was knowledgable and very helpful.  My biggest concern is turnaround time, since I just spent over $1200 for a drone that crashed during the first minute of use.  I'm really hoping DJI will exceed my expectations when it comes to getting this resolved in a timely manner.  I will be sure to update this thread as things progress.  Generally, you only hear about the bad experiences.  So, hopefully DJI has been working to improve their customer service and this will be a good experience that I can share with everyone.  Fingers crossed.

We sincerely apologize for the unfortunate experience with our product, we will try our best to get it addressed for you.
Could you please leave us with the case number so that we can check the status and keep an eye on it to make you receive it as soon as possible?

I have now read the supervisor's email. while I'm waiting for some news I thank you for your attention.

andreazangrilli Posted at 2017-9-26 05:41
I have now read the supervisor's email. while I'm waiting for some news I thank you for your attention.

OK, I'll keep an eye on it as well.

andreazangrilli Posted at 2017-9-26 05:41
I have now read the supervisor's email. while I'm waiting for some news I thank you for your attention.

Appreciate your patience. We will keep follow up the status. If you have more questions, please feel free to contact us. Hopefully we can figure it out soon.

Great, the drone was shipped today

andreazangrilli Posted at 2017-9-27 02:04
Great, the drone was shipped today

Great, I think you would receive it soon, hope you can enjoy it, happy flying!

Received with some unexpected surprises! thanks to the supervisor and thanks to the staff!

andreazangrilli Posted at 2017-9-30 05:32
Received with some unexpected surprises!  thanks to the supervisor and thanks to the staff!

That's good to know, hope you have a great time on flying.

UPDATE - I went through the process with DJI on my defective Mavic Pro.  They were very helpful and I received my new drone today.  DJI truly exceeded my expectations.  They have clearly been focusing on Customer Service and it's working.  

fansefe450f2 Posted at 2017-10-10 02:08
UPDATE - I went through the process with DJI on my defective Mavic Pro.  They were very helpful and I received my new drone today.  DJI truly exceeded my expectations.  They have clearly been focusing on Customer Service and it's working.

Thanks for your update, which provides us motivation to keep improving, enjoy the drone, happy flying!