After the firmware update of my phantom 4, the drone stopped filming the camera, after starting to record a video the camera is facing up and begins to stabilize when you turn off the video, since the update that my drone only serves to take photos, DJI leaves a lot to be desired with these firmwares ....  I await an answer

Could you upload a short video of the camera issue? I'd like to help.

DJI Susan Posted at 2017-9-25 23:28
Could you upload a short video of the camera issue? I'd like to help.

Good afternoon, I do not have video of the problem, when it happens it stops recording video and I lose the video signal with the drone, so I do not have any record of it.

FilipeCM Posted at 2017-9-26 07:08
Good afternoon, I do not have video of the problem, when it happens it stops recording video and I lose the video signal with the drone, so I do not have any record of it.

Just to verify, does the issue appear in every flight? If so, please record the process via mobile for better assistance.

Good afternoon,

This can only be a joke, how do you want me to film the drone giving the problem when it's some distance from me?
Your update is a shame and your service begins to be dubious and unwilling to help, this case has already been reported a million times, you have not done anything and have not taken the update to be able to use ..... DJI starts to leave a lot to be desired ....

Thank you

This is another case where firmware is causing problems !

DJI Susan Posted at 2017-9-27 03:09
Just to verify, does the issue appear in every flight? If so, please record the process via mobile for better assistance.

Good evening,

After having done all the procedures that I was told by email from DJI the drone stayed as you can see in the video the firmware is not even a shame I am not flying with a drone that cost me a lot of money, follows a video with the drone to have a "heart attack," I await further instructions to know what to do.

Thank you

FilipeCM Posted at 2017-9-27 12:09
Good evening,

After having done all the procedures that I was told by email from DJI the drone stayed as you can see in the video the firmware is not even a shame I am not flying with a drone that cost me a lot of money, follows a video with the drone to have a "heart attack," I await further instructions to know what to do.

What happens if you re-boot the aircraft, if it goes through normal start up then all should be good ?

You will also need to update the RC to its latest firmware for it to communicate with the aircraft.

Aardvark Posted at 2017-9-27 12:17
What happens if you re-boot the aircraft, if it goes through normal start up then all should be good ?

You will also need to update the RC to its latest firmware for it to communicate with the aircraft.

Hello,  

Yes it is true after reboot the problem has disappeared, now the drone continues to fly all unordered the video stops and the camera goes crazy the firmware is a shame ....  

Thank you for your help...

FilipeCM Posted at 2017-9-27 12:09
Good evening,

After having done all the procedures that I was told by email from DJI the drone stayed as you can see in the video the firmware is not even a shame I am not flying with a drone that cost me a lot of money, follows a video with the drone to have a "heart attack," I await further instructions to know what to do.

Apologies if the firmware bothers you. What's the current firmware of the drone and controller? I'd like to push the beta firmware which fix the camera issue, please leave your DJI account and refresh to check.

Is it possible for me to get beta firmware? I have same issue 4K 30fps. Been months and months now. I am assuming P4 has been pushed to the back of the priority list. It reallly is a shame that p4 owners have to deal with these issues without proper resolve. I have had multiple issues since crap firmware release. Although I appreciate DJI employees on forum. Not their fault.

Professor Paoli Posted at 2017-9-27 06:14
This is another case where firmware is causing problems !

hello, Could you point me in the right direction to downgrade firmware to the previous version I had?
thanks

FilipeCM did you ever try to Restore factory defaults and then to refresh (reinstall) the firmware again and if so what is the result?

I think it is recommended to calibrate everything after that

Vendex Posted at 2017-9-30 11:26
FilipeCM did you ever try to Restore factory defaults and then to refresh (reinstall) the firmware again and if so what is the result?

I have had pretty much the same issues but in a more extreme case were i ended up sending drone in for repair. Doing a factory reset and reloading firmware does not resolve any of these issues. Try getting the beta firmwre and see if that helps. Just be aware that like in my case if you continue with current firmware you could make your drone un flyable.

Try refresh the firmware, it may help.

By the way, when did you buy your P4?

DJI Susan Posted at 2017-9-30 03:19
Apologies if the firmware bothers you. What's the current firmware of the drone and controller? I'd like to push the beta firmware which fix the camera issue, please leave your DJI account and refresh to check.

My account is Filipejpcmartins@gmail.com.

So many tks

Supong Posted at 2017-9-30 18:05
By the way, when did you buy your P4?

November 2016

FilipeCM Posted at 2017-10-2 07:51
My account is .

So many tks

Well received, thank you! I will forward to the designated team to add you in, please check later.

Flyin Ryan 420 Posted at 2017-9-30 08:17
Is it possible for me to get beta firmware? I have same issue 4K 30fps. Been months and months now. I am assuming P4 has been pushed to the back of the priority list. It reallly is a shame that p4 owners have to deal with these issues without proper resolve. I have had multiple issues since crap firmware release. Although I appreciate DJI employees on forum. Not their fault.

Sorry for the late response, I just received your message in PM. The beta firmware will not affect your warranty, no worries. Please tell us your DJI Account, I'll help you get the beta.BTW, please click the reply buttom under my reply, so that I can handle it timely, thanks!

HMMMM Another 2016 like mine. What the heck is inside this thing ;-), that the firmware hates. Two of  buddies that were bought early 2017 have no issues.

BSilverthorn Posted at 2017-11-3 11:19
HMMMM Another 2016 like mine. What the heck is inside this thing ;-), that the firmware hates. Two of  buddies that were bought early 2017 have no issues.

The issues may come after some period of time right like with mine P4, after that I installed latest beta firmware 2.00.600 and now things looks very good :-)