My complain about the service is this.
I simply wanted to fix my spark which i sent on Sep 5th 2017. I have flight records and video footage that my drone was working 80% of times. It was sometimes having gimbal overload problems and i wanted to make it 100% functional.
1. You guys quoted unreasonable price to fix. New one with all accessories are 499 usd. Charging me 496 usd doesnt even make sense at all which i requested to send it back.
2. I picked up my drone at UPS store with my friends. I opened the box to confirm S/N. I picked up my drone then the cover just came off. You guys sent me my drone disassembled. I have witnesses, my friends and UPS employees.
3. Holding grudge on me because you couldnt make money out of me. It feels like. Sending it in worse condition than when i sent to repair is disrespect towards your customer and serious attitude problem within.
As i mention before i do have flight records prior to sending my craft to you guys which was working fine. You guys discconnected my compass and disassembled then sent to me without bothering to assemble as it should be. Now i cant even fly at all. DJI after service is holding grudge on me and really trying to mess around with me.
This shows disrespect and unprofessionalism and holding grudge to your customer for reason. And i do feel i am targetted for racism looking at my name.
Like your employee's request, sending my drone to you to assemble is not going to happen. Because this is my evidence and i lost trust from you guys to touch my drone. I dont know what else you guys going to disable and send it to me. Software and or completely destroy my craft and be irresponsible. To me it is because you guys couldnt make money from me so basically you are saying "F U" and take that put it together your self. Missing screws and compass fail which i cant fly to practice.
I sent to repair, not add more errors.
It is customers right and i want this sorted proper way whether you like it or not. So come up with the best solution. Solution that is fair and that is going to satisfy me.
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