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DHL Express DJI Mavic Pro - Shipment on Hold
1073 8 2017-9-26
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lydon
lvl.1
Flight distance : 20198 ft
Malta
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Hi all,

I've recently made an order for DJI Mavic + Combo, however current status is `Shipment on Hold` - `The shipment has been identified as containing Dangerous Goods and requires special processing`.  Anyone has experienced this issue before?

Thanks
2017-9-26
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CoreyB10
Captain
Flight distance : 204751 ft
  • >>>
United Kingdom
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It's only due to the fact that the package contains Lipo batteries. A lot of companies offer special shipping for this kind of shipment. Although DJI Lipo's are protected - it's still a Lipo battery. This is normal, so don't panic Lydon.
2017-9-26
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DJI Thor
Administrator
Flight distance : 13599 ft
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It could be, I had checked your order and the shipping is under the process. Please wait patiently. Hope you can sign the package soon, and please feel free to let me know if you have any further questions.
2017-9-26
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lydon
lvl.1
Flight distance : 20198 ft
Malta
Offline

Thanks for your replies . I've received 1 of the two packages with the accessories , but not the drone. DHL marked it as Partial Delivery. Hopefully, I receive the other package with the drone tomorrow.
2017-9-27
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Sportbike_Pilot
Captain
Flight distance : 7956316 ft
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United States
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lydon Posted at 2017-9-27 04:06
Thanks for your replies . I've received 1 of the two packages with the accessories , but not the drone. DHL marked it as Partial Delivery. Hopefully, I receive the other package with the drone tomorrow.

I've experience this before and it typically arrives the following day. Hopefully you'll get it the next day.
2017-9-27
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

lydon Posted at 2017-9-27 04:06
Thanks for your replies . I've received 1 of the two packages with the accessories , but not the drone. DHL marked it as Partial Delivery. Hopefully, I receive the other package with the drone tomorrow.

We do hope you will receive it soon, please be patient. You can keep us updated if your need any assistance.
2017-9-28
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Gianluca Vassal
First Officer
Flight distance : 629586 ft
Malta
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Hi Lydon,

How was this issue solved since I have a similar problem?

Thanks
2017-11-28
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Gianluca Vassal Posted at 2017-11-28 01:33
Hi Lydon,

How was this issue solved since I have a similar problem?

Could you please provide us the order number for further support? Thank you.
2017-11-28
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Gianluca Vassal
First Officer
Flight distance : 629586 ft
Malta
Offline

DJI Mindy Posted at 2017-11-28 03:06
Could you please provide us the order number for further support? Thank you.

Order NO: 3566382306889. It's been 6 days since date of purchase already!
2017-11-28
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