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Pilot ERROR!...
938 35 2017-9-27
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Yes it did happen to me with more then 25H of flying the spark.

On my first paid job, with the drone. I burst with Spark against the church tower in sport mode.

Yes, I was surprised by more than 25 pigeons, they were on top of the church roof on the other side of the tower ...



Sport mode only in Large and unobstructed locations... Learn my lesson the hard way...

Just bought another spark...


RIP

RIP
2017-9-27
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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frame from the video..

film frame

film frame
2017-9-27
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Jr 5542
lvl.3
United States
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That is a bummer
2017-9-27
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Charles Adams
Second Officer
Flight distance : 294528 ft
United States
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Hopefully you can get this repaired.  I must also commend you for "owning" this incident.  There have been lots of cases of individuals who make the claim "it's DJI's/Spark's fault", and then get offended when their contribution to the incident is pointed out to them.  You are taking the right approach.
2017-9-27
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Charles Adams Posted at 2017-9-27 13:08
Hopefully you can get this repaired.  I must also commend you for "owning" this incident.  There have been lots of cases of individuals who make the claim "it's DJI's/Spark's fault", and then get offended when their contribution to the incident is pointed out to them.  You are taking the right approach.

I did push the sport mode to get way from the pigeons!...
It is my fault...
I Just bought another one.
I will try to repair the damage drone.
2017-9-27
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Anuvis
First Officer
Flight distance : 1824783 ft
Greece
Offline

Care refresh?
2017-9-27
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Care refresh doesn't cover pilot errors!...
2017-9-27
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LouisP
First Officer
Flight distance : 41952 ft
United States
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lafoto Posted at 2017-9-27 14:03
Care refresh doesn't cover pilot errors!...

I think that it does.. Anything that results in you having the broken drone to return to them is covered.
2017-9-27
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larrymull
lvl.4
Flight distance : 468668 ft
Australia
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Ouch, good luck with everything!
2017-9-27
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fans840ee4ab
lvl.4
Flight distance : 246010 ft
United States
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lafoto Posted at 2017-9-27 14:03
Care refresh doesn't cover pilot errors!...

DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use.

http://www.dji.com/service/djicare-refresh/info#s4
2017-9-27
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JonBon
lvl.1
Flight distance : 2067 ft
Canada
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fans840ee4ab Posted at 2017-9-27 17:14
DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use.

http://www.dji.com/service/djicare-refresh/info#s4

" DJI agrees to provide replacement products for an additional fee if damage occurs accidentally under normal use to a covered aircraft, gimbal and camera within the period of validity"

THINGS COVERED BY REFRESH:

User Error

Signal Interference

Collision

Water Damage

Drop Damage
2017-9-27
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DJI Elektra
Administrator
Hong Kong
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Lafoto, feel bad about the crash. I believe that you will be more careful in the future flight. Please note that user error is covered by DJI refresh.
refresh.PNG
2017-9-27
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Lucas775
Captain
Flight distance : 11946043 ft
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United States
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DJI Elektra Posted at 2017-9-27 19:17
Lafoto, feel bad about the crash. I believe that you will be more careful in the future flight. Please note that user error is covered by DJI refresh.

There you go! Pilot error are covered by DJI care.
2017-9-27
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HereForTheBeer
Captain
Flight distance : 5014068 ft
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United States
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lafoto Posted at 2017-9-27 13:20
I did push the sport mode to get way from the pigeons!...
It is my fault...
I Just bought another one.

a lot of birds and probably a couple nests you bothered.  if you have refresh definitely get it refreshed, they cover things like this.  however have to be very mindful that the spark is a lot weaker in terms of fighting against attacking birds and such.. i would recommend a mavic or a phantom as a main drone and a spark as backup/sidekick drone..because mavic and phantom can probably take a head on collision with a small/medium bird and recover itself, a spark just isn't going to do that. if it gets hit its going down,  fast.. i have gotten a prop caught in a tree limb with my mavic (during an active track) and it untangled itself and recovered itself before hitting the ground..

not saying spark is the wrong tool for the job, it is a fantastic drone i used to own one, but sometimes need the heavy duty tool.   im probably going to buy myself another spark at some point in the future to supplement my mavic pro that i replaced it with since.. (my personal opinion on the spark is it isn't a finished product)
2017-9-27
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EC_Tune
lvl.1
Flight distance : 272 ft
United States
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So sorry to hear about this. I too had an unfortunate incident with my Spark and the damage looks very similar to mine.
2017-9-27
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DJI Elektra
Administrator
Hong Kong
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EC_Tune Posted at 2017-9-27 19:43
So sorry to hear about this. I too had an unfortunate incident with my Spark and the damage looks very similar to mine.

Did your drone have a crash recently? Please inform us if you need help. Thanks for your support.
2017-9-27
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DJI Elektra
Administrator
Hong Kong
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I agreed with HereForTheBeer. As a mini drone, spark will get hurt easily when it encounters flying objects. So please pay more attention to the flying environment.
2017-9-27
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EC_Tune
lvl.1
Flight distance : 272 ft
United States
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DJI Elektra Posted at 2017-9-27 20:34
Did your drone have a crash recently? Please inform us if you need help. Thanks for your support.

My son was on his 3rd battery of the evening when it suddenly ejected itself from the drone. It was about 10-15 feet up when it happened and about 10 minutes into the flight.
2017-9-27
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DJI Elektra
Administrator
Hong Kong
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EC_Tune Posted at 2017-9-27 21:11
My son was on his 3rd battery of the evening when it suddenly ejected itself from the drone. It was about 10-15 feet up when it happened and about 10 minutes into the flight.

It is really dangerous. Sorry for the accident, please contact our support and start a case: http://www.dji.com/support
Then please export the flight data and post here. Please provide me the case number after starting a case.
2017-9-27
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E_One_77
lvl.2
Malaysia
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do we need to take a break (cool down the AC) for each flight when changing the battery?
2017-9-27
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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So if dji covers user error, why  all the posts indicating that flyaways which are examined and declared user error are dismissed as not refundable?
2017-9-27
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Arnor
First Officer
Flight distance : 703924 ft
Belgium
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Bright Spark Posted at 2017-9-27 23:36
So if dji covers user error, why  all the posts indicating that flyaways which are examined and declared user error are dismissed as not refundable?

Most don't have the DJI Care...and try to get it covered with normal warranty.
2017-9-28
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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The point for me is that if dji refresh covers pilot error or technical failure, either way it folows it is responsible for any mishaps that might result, ie 3rd party liability. In this case it is a must.
But that is unlikely, and I imagine a stipulation of any cover wouldinclude the flight having been begun and conducted until loss of control legally, which for the vast majority of the time it is not.  
2017-9-28
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Montfrooij
Captain
Flight distance : 1724619 ft
Netherlands
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I feel sorry for your loss and think your response is great.
And thanks for reminding us what 'not' to do!
2017-9-28
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ped078
Second Officer
Flight distance : 565794 ft
United Kingdom
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Lets see the video!
2017-9-28
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DJI Elektra
Administrator
Hong Kong
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Bright Spark Posted at 2017-9-27 23:36
So if dji covers user error, why  all the posts indicating that flyaways which are examined and declared user error are dismissed as not refundable?

Please notice that it is not allowed to use the DJI refresh when your spark lost. That's why flyaway is not refundable. Please check the exclusions below. Thanks for your understanding.
refresh1.PNG
2017-9-28
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DJI Elektra
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Hong Kong
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E_One_77 Posted at 2017-9-27 23:29
do we need to take a break (cool down the AC) for each flight when changing the battery?

It won't affect the flight performance if you change your battery without cooling down the AC. But your hand may feel the heat and you can decide to change the battery or not.
2017-9-28
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Anuvis
First Officer
Flight distance : 1824783 ft
Greece
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lafoto Posted at 2017-9-27 14:03
Care refresh doesn't cover pilot errors!...

LOL it covers everything but you must have the drone....In case you loose it , it dosent to cover ...
2017-9-28
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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Well it's not lost if you hit something and they come looking.
2017-9-28
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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I was considering doing paid filming, but I found the cost of acquiring the necessary license, insurance and regisration, together with the writing of a risk assessment and projected time and planned flightpath and notification of the relevent authorities to make it all legal was prohibitive
2017-9-28
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Anuvis Posted at 2017-9-28 02:32
LOL it covers everything but you must have the drone....In case you loose it , it dosent to cover ...

I have the drone!... but i don't have Care Refresh on this one.

Manage to turn on the drone...

    - gimbal is working!!!!
    - camera is working!!!!
    - the internal fan is making a strange sound...     
    - 4 motors did start...

2017-9-28
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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This is broken inside!...
IMG_20170928_193229.jpg
IMG_20170928_193218.jpg
2017-9-28
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Anuvis
First Officer
Flight distance : 1824783 ft
Greece
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I thunk that this is imu module...
2017-9-28
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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Hey, sorry to hear about your spark and taking responsibility for the accident.  Accidents do happen specially where things like birds, buildings are in the area of flight.  Given you have the DJI Care Refresh program, your spark is covered for pilot error or in this case bird error.  Contact DJI Support to get your spark replaced.
2017-9-28
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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2017-9-28
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Recover last frames!...

2017-10-10
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