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Spark arm cracked. Void Warranty/Refresh if I fix it?
1753 9 2017-9-29
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Schmo
lvl.2
Flight distance : 154921 ft
United States
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One of the arms on my Spark has developed a crack where the arm meets the motor. Its a small crack but enough to where the motor can slightly move if you wiggle it. I've done low altitude test flights and everything seems fine.

If I put a little Gorilla glue or JB weld on it to tighten it up, will this void any future warranty or DJI refresh I have? Or should I just bite the bullet and send it in for a refresh? What do they do with a Refresh for something like this (crack in arm/motor mount), do they fix something like that or going to charge me for a replacement?

Thanks for any insight.
2017-9-29
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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i would contact DJI and have it replaced under the DJI Refresh program.  Do not glue it as it's a risk it won't be fixed/replaced under the program.
2017-9-29
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Charles Adams
First Officer
Flight distance : 3821312 ft
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United States
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Only DJI can answer, but were I the company I would require that the device not undergo any "owner" repairs.  The reason for this is that if the owner performed an inadequate repair, and the results were another accident, at the very least I as the company would not be able to determine if the second accident was the result of an inadequate repair.
2017-9-29
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DJI-Mark
First Officer

United States
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Please don't put glue on the arm. You will want a technician to look at your aircraft. If the warranty is applicable, you would have that option to repair as such. http://www.dji.com/service/repair
2017-9-29
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Schmo
lvl.2
Flight distance : 154921 ft
United States
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DJI-Mark Posted at 2017-9-29 09:04
Please don't put glue on the arm. You will want a technician to look at your aircraft. If the warranty is applicable, you would have that option to repair as such. http://www.dji.com/service/repair

Thanks for the reply. Is it true I have to send in the Remote Controller as well?
2017-9-29
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DJI-Mark
First Officer

United States
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Schmo Posted at 2017-9-29 09:07
Thanks for the reply. Is it true I have to send in the Remote Controller as well?

Yes, the remote should be sent in with the aircraft. Batteries do not need to be sent in.
2017-9-29
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Schmo
lvl.2
Flight distance : 154921 ft
United States
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DJI-Mark Posted at 2017-9-29 09:09
Yes, the remote should be sent in with the aircraft. Batteries do not need to be sent in.


I just did the DJI express refresh and it said not to send in the controller, just the propellers.

But after filling everything out and doing payment, it gave me no information on how or where to ship my AC too. Shouldn't I get a shipping label? Do I have to pay for shipping?

*edit*
disregard. they sent me a label to my email. Its odd it doesn't tell you that until you go back into your case file. Should be the next step, just a little confusing.
2017-9-29
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DJI-Mark
First Officer

United States
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Schmo Posted at 2017-9-29 09:17
I just did the DJI express refresh and it said not to send in the controller, just the propellers.

But after filling everything out and doing payment, it gave me no information on how or where to ship my AC too. Shouldn't I get a shipping label? Do I have to pay for shipping?


Where are you located? If you are in North America, you would receive a shipping label.
2017-9-29
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DJI-Mark
First Officer

United States
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Schmo Posted at 2017-9-29 09:17
I just did the DJI express refresh and it said not to send in the controller, just the propellers.

But after filling everything out and doing payment, it gave me no information on how or where to ship my AC too. Shouldn't I get a shipping label? Do I have to pay for shipping?

If you were advised to not send in the remote, you would not need to.
2017-9-29
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Schmo
lvl.2
Flight distance : 154921 ft
United States
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DJI-Mark Posted at 2017-9-29 09:18
Where are you located? If you are in North America, you would receive a shipping label.

Thank you, I made an edit to the above. They did send it.
2017-9-29
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