Battery sent for replacement waiting 2 weeks
707 2 2017-10-2
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Mikeso73
lvl.1
Flight distance : 121024 ft
United States
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Hello.

Does it usually take two weeks to get any response from dji repair center? Sent my faulty battery for replacement. They received it but nothing has happened on the tracker.

Please help!

Case # CAS-989619-W7H4Y1
2017-10-2
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been experiencing. I had forwarded your case to the proper team who are going to get an update soon. Sorry again for the delay, appreciate your patience.
2017-10-2
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DJI Susan
Administrator
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Sir, I just got the latest news that your package has been shipped. I have PMed your the UPS tracking number. Hopefully you will get it soon. Should you have more questions, please feel free to contact us.
2017-10-3
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