DJI Thor
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Flight distance : 13602 ft
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GeorgMarvic Posted at 2017-10-6 11:24
Dear Mr. an Mrs. DJI,
I'm very upset. I have used the Mavic for round about 3 weeks and was very pleased, handled my Mavic with care, was amused about problems what other people had. I thought, wow, china engineers are far away from the german ones but they arn't.
Hi Georg, I am terribly sorry for the late reply. According to your video, the aircraft firmware version didn't show up even if the live steam works, so only the transmission is linking but the controlling is not linking properly. I learned that you had tried to refresh the firmware but no success, could you please help to upload the update log from DJI Assistant 2 to Dropbox so I and grab it. I'll help to check more info about the upgrading, here is the route of the file: C:\Users\xxx\AppData\roaming\DJI assistant2\upgrade_log.
If you had tried refreshing the firmware many times, I would suggest sending the drone back and we will take care of it. Here is the link to make an online repai: https://repair.dji.com/en/SelfRepair/Area
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.
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