I sent my non functioning RC in September 12th and still nothing is updated on my case file and I am very angry.
Does anyone else feel the same way?

Sorry to read on your frustration. What is your repair ID??

Is it still under warranty?

Sorry for this, could you please provide me with your case number so I can check what happened? Will do my best to escalate it.

Hi, we managed to check your case, the RC has been shipped on 5th Oct and an email with the tracking number has been sent to you, did you receive it? Here is the tracking info of this package below, I think you would receive it soon.