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Picture resolution issue
889 5 2017-10-5
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te5B5V58DD9p
lvl.1
Flight distance : 232362 ft
United States
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Just now my pictures started saving through Go app in 4x3 rather than 16x9. Anyone know  how to change this?
2017-10-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just to make sure I'm on the same page, you're referring to the OSMO Mobile, correct? What mobile device do you use and which Go app version are you running?
2017-10-6
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te5B5V58DD9p
lvl.1
Flight distance : 232362 ft
United States
Offline

DJI-Jamie Posted at 2017-10-6 15:17
Just to make sure I'm on the same page, you're referring to the OSMO Mobile, correct? What mobile device do you use and which Go app version are you running?

Yes Osmo Mobile.

DJI Go4 for devices before p4 ver 3.1.11

I am using Samsung Note8, it took pictures with this device in 16x9 and now it takes them in 4x3. The viewfinder remains in 16x9, and the final picture comes out 4x3. It seems to add more image to the top and bottom that is not visible on the screen to reach that size.

I uninstalled go4 and reinstalled and reset camera settings through go4 and my phone.

???
2017-10-6
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te5B5V58DD9p
lvl.1
Flight distance : 232362 ft
United States
Offline

DJI-Jamie Posted at 2017-10-6 15:17
Just to make sure I'm on the same page, you're referring to the OSMO Mobile, correct? What mobile device do you use and which Go app version are you running?

Yes Osmo Mobile.

DJI Go4 for devices before p4 ver 3.1.11

I am using Samsung Note8, it took pictures with this device in 16x9 and now it takes them in 4x3. The viewfinder remains in 16x9, and the final picture comes out 4x3. It seems to add more image to the top and bottom that is not visible on the screen to reach that size.

I uninstalled go4 and reinstalled and reset camera settings through go4 and my phone.

???
2017-10-6
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te5B5V58DD9p
lvl.1
Flight distance : 232362 ft
United States
Offline

Ok, I discovered it will take 16x9 while recording video, but 4x3 when in camera mode.
2017-10-7
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te5B5V58DD9p
lvl.1
Flight distance : 232362 ft
United States
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te5B5V58DD9p Posted at 2017-10-7 13:14
Ok, I discovered it will take 16x9 while recording video, but 4x3 when in camera mode.

I should clarify, if i hit the shutter while recording it will take a 16x9 still pic
2017-10-7
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