Hi,

Just been practicing with my Phantom Pro Plus and shot a few videos which when viewed on the R/C are perfect when I transfer them by the SD card onto my computer they are very jerky and shaky. Any ideas would be gratefully received.

I honestly don't have an answer for you, but that almost seems backwards to me. Your tablet is just a cached image probably 720p, and you saved videos on your sd-card should be much more detailed. When you say shaky or jeky, could it be your computer is maybe a little older and cannot process the video correctly? Maybe you tablet is new enough and the cached image being lower resolution doesn't require as much processing power, so it looks ok. Remember, the videos are not the same, although without knowing that it would seem like they should be. Hope this helps.

My computer is a MacBook Pro and an iMac both a couple of years old, as these videos on my R/C (built in screen ) are perfect is there a way of downloading them from my R/C instead of using the SD card?

Could you share some of that shaky footage  with us?
Make sure it comes from the SD card and is not edited

I've noticed a similar problem on my videos ... some vibrations we can  only seen with a larger screen and with a higher resolution
if you can ... you should try to save a copy of the video that you have in your tablet ...
what system do you use? android o ipad?
in the application ... DJI GO you can save the video (transfer) in the photo roll of your tablet... and than you can put it on your Mac..
So .., finally... you can compare the two videos ... the one saved in the sd and the other from tablet...
if ... both video are shaky or have same vibration ...the problem should be in the gimbal...
do you have any kind of noise from the gimbal ? or back gimbal is hot ? Can you try ta touch gimbal gently with your finger and maybe you can feel some vibration?...
please... if you can ... let me know even with set up do you use on the camera shutter ...
I’m sorry if I ask you a lot of things... but maybe I can have the solution for ours problems...

What size file is it? Is it a video file issue or a display issue? Sometimes computers may not be able to keep up to the size file one records at.

DJI-Mark Posted at 2017-10-6 12:02
What size file is it? Is it a video file issue or a display issue? Sometimes computers may not be able to keep up to the size file one records at.

Hi DJI-Mark
In my recent recent experience ...
I noticed vibrations on the vertical axis (left/right vibration)
when the camera shutter has a high frequency setting (more than 800).
the same kind of vibration is present in the both recording ...
in tablet recording (LP resolution) and SD recording (HD resolution) ...
either by setting the mechanical or electronic shutter ...
the only difference is when setting a low shutter frequency ... (500 or less)
Logically in the videos made with the "Tripod" automatic function ...
the video footage will be performed gently ... so using a low shutter frequency setting, will not be any problem ... indeed ... the video will be perfect!!!!

while in "sport" mode ... I think it is advisable to use a higher shutter frequency ...

the problem is when you record a video, moving the Drone slowly or even still in position
(I have this problem also with engine/propeller off) but using a high frequency of the shutter (more than 800) ...
in this case the video is vibrant ...shaky !!!!

of all this ... you can find the examples that are being made and discussed on this link: topic already open and discussed ...
https://forum.dji.com/forum.php?mod=viewthread&tid=112006

I posted videos ... where you see that after the beta update ...
the gimbal works well (it does not heat up and it does not make any noise)
but the vibrations still present ...
in all the tests already done ... vibrations are more evident when the shutter has a very high frequency setting ...(more then 800)
personally I got a great improvement using a suitable lens / filter ...

if you can ... let me know what you think ... and if other pilots/drone operators have had the same problem ...
thank you ...
AlexVideoShark

AlexVideoShark  Posted at 2017-10-6 13:31
Hi DJI-Mark
In my recent recent experience ...
I noticed vibrations on the vertical axis (left/right vibration)

Hi thanks Alex. Where are you located? Has this gimbal ever had a hard landing? What happened when you tried to upload the new Beta software?

DJI-Mark Posted at 2017-10-6 13:39
Hi thanks Alex. Where are you located? Has this gimbal ever had a hard landing? What happened when you tried to upload the new Beta software?

Hi DJI-Mark
at the moment I'm on the job ...
never it had hard landing...
and the vibrations was coming from the beginnin ...

I was convinced that VIBRATION depended on the problems with the gimbal ...
(heat in the back and noise)
but these problem have disappeared after the beta update received by DJI-Thor
(thanks for this DJI-Thor)...

while the vibrations have remained ...
and I repeat ... the only improvement is when I set a lower shutter frequency ... adequate to the speed of motion of the video shot performed ...
(which I have to set manually ... because Drone with automatic settings does not it...
my P4P camera only automatically sets the setting according to brightness, iso, etc ..
without taking into account the speed of the camera movement

NOTE that my phantom 3 adavanced does not have this problem
while my phantom 4 professional has this problem

I can not understand why ...

they certainly have two different cameras
but with the phantom 4 professional the problem is still recording in low resolution as 3K or 1080P...

It depends upon what resolution you are recording, but generally speaking, the video on your display device is a lower resolution, and the device is designed to handle that. But the real copy of the file is the one on the SD card, which is at full resolution. If those files do not play on your computer, then the computer is too old and not up to the task. Unfortunately, the only solution is to upgrade your computer.

JerryEdwards Posted at 2017-10-6 05:29
My computer is a MacBook Pro and an iMac both a couple of years old, as these videos on my R/C (built in screen ) are perfect is there a way of downloading them from my R/C instead of using the SD card?

The versions on the display are not guaranteed to be full quality, there can be glitches in the feed due to the transmission process.

Geebax Posted at 2017-10-6 15:49
It depends upon what resolution you are recording, but generally speaking, the video on your display device is a lower resolution, and the device is designed to handle that. But the real copy of the file is the one on the SD card, which is at full resolution. If those files do not play on your computer, then the computer is too old and not up to the task. Unfortunately, the only solution is to upgrade your computer.

I have a question???
If you set the camera resolution at 1080HD or less ...
And then take a copy  from the Drone SD ..,
And the copy still shaky ???
I’m saying this ... because there are some P4 camera with some problems...
And I would like to know how I can fix this little problem...
AlexVideoShark

If you have a look in this so cinematic and beautiful video shot
Posted in this link :
https://forum.dji.com/forum.php?mod=viewthread&tid=113229
You should be able to see  some small shaky vibration
( only using a good and enough monitor like a Mac)
Between this time1:32 - 1:37) - and (1: 38-1: 43)...
And I’m sorry if I’m using a video like example that is not a my video ...

But I have already posted something in this other link...
https://forum.dji.com/thread-112006-1-1.html
Where you can found some other more specific example ...
all of this ... wishing to found a good and easy solution

Montfrooij Posted at 2017-10-6 09:58
Could you share some of that shaky footage  with us?
Make sure it comes from the SD card and is not edited

Unfortunately as it was only a test video I have formatted it again so its lost. I have it on my screen though (F4P+ so no external screen)

AlexVideoShark  Posted at 2017-10-6 10:41
I've noticed a similar problem on my videos ... some vibrations we can  only seen with a larger screen and with a higher resolution
if you can ... you should try to save a copy of the video that you have in your tablet ...
what system do you use? android o ipad?

No android or iPad I have the P4P+ so the screen is inbuilt
As this was a test flight and video I have since formatted th SD card so no record I will save the next video for all to see and comment
I was using an ND 8 as it was a very sunny day in Spain. And all was set on auto as a starting point for me to compare different settings.

JerryEdwards Posted at 2017-10-7 07:38
No android or iPad I have the P4P+ so the screen is inbuilt
As this was a test flight and video I have since formatted th SD card so no record I will save the next video for all to see and comment
I was using an ND 8 as it was a very sunny day in Spain. And all was set on auto as a starting point for me to compare different settings.

Ok .... thanks for your reply
When you will have time and if you can ....

Could you do this simple test ? ? ?
You can do without fly or when you are flying.... it’s ....

Switch on your phantom 4P or P4+

you should be outdoors and the camera should look  something that  has vertical lines ... like a street lamp, a pole ... or a palace, a house, a tree etc ....
So... you can go in set up menù...
Set manual setting ...
select shutter :1000 and then change ISO  and APERTURE to found an acceptable look
And then record 1 minute or more ... but for this test one minute it’s enough...
Second test ... change shutter at less then 300... and adjust ISO and APERTURE... and record 1 minute
Take off the SD from the drone .... and watch your two video record on your Mac
So.... let me know if at shutter 1000 the video it’s shaky ;-)
I hope ( with fingers crossed ) it’s not shaky again...
but maybe should be a easy solution for us :-)

menu where you can set up M manual setting for ISO - Aperture - Shutter

AlexVideoShark  Posted at 2017-10-7 01:09
I have a question???
If you set the camera resolution at 1080HD or less ...
And then take a copy  from the Drone SD ..,

Hard to say without seeing the original footage. It can still be a problem with whatever computer you are using to play it back.
The other issue is what is your definition of shaky? There are dozens of possible answers.

We could use some footage to understand your issue

Geebax Posted at 2017-10-7 14:58
Hard to say without seeing the original footage. It can still be a problem with whatever computer you are using to play it back.
The other issue is what is your definition of shaky? There are dozens of possible answers.

yes it's true ... it's hard to say without seeing the original footage ...

but , I have to be honest ... I have had the same kind of problem ... or very similar ...
that's  way I would like to better understand how to found a simple solution ...

if ... there is someone else  with same kind of problem and can fix easy this ...
why don't try ?

for sure ... P4 series , using a fine camera .. with so hight detail, meccanic shutter , hight resolution ...

and for sure , for this , must be usued with a hight performant SD , and then need to use a performant computer to elaborate videos or/and a performant monitor to see the footage

I'm agree 300% with you ...

but ... in the same time ... I'm starting to think that Could be something wrong or that don't work properly

so now ... could be in the meccanic component or eletronic setting or together ...
I'm looking to understand better this ...
but I need more data from someone else of you
unfortunatly , I can't spend more money to buy more drone just to do a test

AlexVideoShark  Posted at 2017-10-7 15:44
yes it's true ... it's hard to say without seeing the original footage ...

but , I have to be honest ... I have had the same kind of problem ... or very similar ...

If you want me to help, try putting a short section of original footage on Dropbox, and I will take a look at it.

Geebax Posted at 2017-10-7 16:45
If you want me to help, try putting a short section of original footage on Dropbox, and I will take a look at it.

Hi Geebax... thank you for your help...

Here ... link :
There is a video , like example...
where you can see the difference between two different shutter setup
Inside the expanded square you can see better this ...
usually... in my normal original  footage by P4P ... don’t need to expand the video to see the difference... because I use 4K resolutions and then I watch my video in a adequate monitor...
but for get easy the upload into YouTube... I used this video with expanded square...
so now ... if you can be so kind to send me two videos ...
one ... with shutter set at 1000 or more
And second with shutter set less the 300 .,,???
only to compare the two videos....

If someone else... could be so kind ??? To post this test ???
Two video ... 45” each one should be enough...
First with shutter at 1000 or more ...
second with shutter less than 300
ISO - aperture set to have a sufficient good shot ...
looking something with vertical line ... as like pile , building, corner , streat lamp ..,...
this can help me so much ...
thanks
AlexVideoShark

AlexVideoShark  Posted at 2017-10-8 01:54
Hi Geebax... thank you for your help...

Here ... link : https://youtu.be/_Tszri5JHwg

I can't confirm this is 'normal' but it does make sense that it is only visible at high shutterspeeds.
The lower setting is blurring the movement (you can see it is less sharp).
Now I don't know if you will even notice this while flying. (what you would normally do)

Montfrooij Posted at 2017-10-8 10:25
I can't confirm this is 'normal' but it does make sense that it is only visible at high shutterspeeds.
The lower setting is blurring the movement (you can see it is less sharp).
Now I don't know if you will even notice this while flying. (what you would normally do)

yes it's ...
on the beginning I was thinking was something on the gimbal while flying ... or some vibrations that was coming from the propeller ...

so ...
after an update of the firmaware (found in this forum from DJI THOR) the problem on the gimbal was fixed ... but not the shaky videos ...

that's way ... I made  a lot of video test ... even with the engine/propeller off ...
but ... of course I noted the first shaky video while I was flying ...

and ... unfortunatelly...  I'm not the only one ...
when I was watching a so beautiful video :

link https://forum.dji.com/forum.php?mod=viewthread&tid=113229

I noted the same shaky in some parts of this...
Between this time (1:32 - 1:37) - and-  (1: 38-1: 43)
but set 1080HD on your YouTube and watch it on a big screen ...

so ... I repeat ... I whould like to have some help from someone of you ...
just two short video ...
becouse for me it's not normal that a new Drone more higt performant than the old one ... have this kind of problem that the old one don't have ...
and ...
I'm just looking for found a easy solution of this
but I need more data to elaborate becouse I can't use only one P4P ...
otherwise .. should be only a problem on my P4P ... but I don't think so

AlexVideoShark  Posted at 2017-10-8 01:54
Hi Geebax... thank you for your help...

Here ... link : https://youtu.be/_Tszri5JHwg

As I said earlier, post a short piece of original footage on Dropbox. There is nothing to be gained from looking at heavily post-produced simulations on Youtube.

Geebax Posted at 2017-10-8 15:38
As I said earlier, post a short piece of original footage on Dropbox. There is nothing to be gained from looking at heavily post-produced simulations on Youtube.

sorry, but what simulation are you talking about?

on YouTube, there is only one sample video to better clarify what problem we are discussing ...
it is not a simulation ... of which I would not have any benefit ...

Unfortunately, my P4P, when video recordind , using a high-frequency shutter, produces vibrations ... that's all ...

(I have never encountered this problem with my P3 ...)

so I would like to understand better why a more performant drone has vibrations than the old one does not have ...

noting  the same vibrations on a video posted by another user ...
I thought it might be a problem with the P4 series ...

and that's why I'm wondering if other users have met this issue with the P4 series ...

do you have a Phantom Series 4?
Have you ever had any vibration problems?

AlexVideoShark  Posted at 2017-10-8 21:38
sorry, but what simulation are you talking about?

on YouTube, there is only one sample video to better clarify what problem we are discussing ...

We would like to see the original file, straight from the SD card.
Via dropbox, or even on Youtube.
Not one that is processed with an editor.

Montfrooij Posted at 2017-10-8 22:46
We would like to see the original file, straight from the SD card.
Via dropbox, or even on Youtube.
Not one that is processed with an editor.

we who? how many are you ?    ;-)

anyway ... as soon as I will  get back from this mission ...
I will find the way to send you the original file ... (sadly I already have many of these)
even if I'm still curious to know how many are you Montfrooij?

at the same time ... I repeat ...

if anyone ... has problems with flickering/shaky/vibations videos ...

could kindly post the video (original from SD as Montfrooij  suggests)
possibly including the values set ...
ISO - Shuttered - Aperture

this would help me a lot to understand how best to solve this kind of problem ...
THANK YOU
AlexVideoShark

AlexVideoShark  Posted at 2017-10-8 23:37
we who? how many are you ?    ;-)

anyway ... as soon as I will  get back from this mission ...

He means we, the forum community. Many artefacts can be introduced by editing processes. This is why it is an accepted procedure to post a short section of original material via Dropbox.

Geebax and myself, so as far as this thread goes 'we' are just two.
But in general with video issues it is best to analyse the original footage since that rules out some variables that might cause a problem.
There are a lot of 'support' questions that turn out to be issues with some other part of the chain (not the drone itself) like the editor.
So just to be on the safe side, the original footage with settings is usually a good starting point for analyzing video issues.

I think this is not your case by the way, but just to be safe I like to analyse the original footage (or should I say: 'we' ;) )