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DJI Go 4 for iOS not connecting
310 16 2017-10-7 04:21:18
BlueBirdTN
lvl.1
United States
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I have a P4P using iPhone 6 plus with iOs 11.02 installed.  Not sure if the App is to blame for this but here is what I have noticed.
Turn on the RC
Turn on the AC
Phone was already on and App Running before I turned on RC/AC

App shows disconnected in bottom left corner.  When you enter into the app no Camera View, No Data to view or change, nothing. But you can start the motors with the RC.

Turned off RC and AC and recycle them.  Still no joy.

Finally turn off everything including the iPhone.  Restart iPhone, RC then AC.  It now is working.

I think it was the iPhone App.  The reason I say is because I tried several times to recycle the power on the RC/AC and nothing.  Only after I restarted the
iPhone did the Camera View and Data come back.

Anyone else noticed this.


2017-10-7 04:21:18
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Dockater
lvl.2
Flight distance : 32195
Germany
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Yes I posted a reply to a similar previous thread two days ago. Rebooting the OS device often helps to sort out problems. It seems to be the new OS 11 is creating some problems, my updates work fine, ipad, iphone and Litchi.
2017-10-7 04:45:42
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Bob Brown
lvl.2
United States
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I made the mistake of upgrading to iOS 11 when it first came out... nothing but issues with DJI GO. I downgraded iOS to 10.3.3 and the issues vanished. So, if you want problem free then revert back to iOS 10.3.3 and hold off on upgrading to the latest as soon as it is released... if you want to be a beta tester with your expensive equipment then update to the latest versions and risk a crash at your expense. It is that simple.

iOS DJI Motto: "If it ain't broke then don't break it with an update."
2017-10-7 04:51:33
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BlueBirdTN
lvl.1
United States
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Bob Brown Posted at 2017-10-7 04:51
I made the mistake of upgrading to iOS 11 when it first came out... nothing but issues with DJI GO. I downgraded iOS to 10.3.3 and the issues vanished. So, if you want problem free then revert back to iOS 10.3.3 and hold off on upgrading to the latest as soon as it is released... if you want to be a beta tester with your expensive equipment then update to the latest versions and risk a crash at your expense. It is that simple.

iOS DJI Motto: "If it ain't broke then don't break it with an update."

I tried using the IPSW File at this site, but I get an error message in iTunes and it won't let me revert back to 10.3.3  You suppose Apple is preventing this on my iPhone 6s Plus?

http://osxdaily.com/2017/07/19/ios-10-3-3-download-update-ipsw/
2017-10-7 05:24:34
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BlueBirdTN
lvl.1
United States
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This is the message.  I think Apple is preventing this.


iPhone Message.PNG
2017-10-7 05:30:51
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BlueBirdTN
lvl.1
United States
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And this information



iPhone 3.PNG
2017-10-7 05:35:52
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DJI Susan
Administrator
Japan
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Just to verify, what's the current version of your DJI GO 4? Have you tried to re-install the APP?
2017-10-7 22:53:30
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BlueBirdTN
lvl.1
United States
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DJI Susan Posted at 2017-10-7 22:53
Just to verify, what's the current version of your DJI GO 4? Have you tried to re-install the APP?

Version 4.1.12
2017-10-8 04:04:59
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Bob Brown
lvl.2
United States
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BlueBirdTN Posted at 2017-10-7 05:24
I tried using the IPSW File at this site, but I get an error message in iTunes and it won't let me revert back to 10.3.3  You suppose Apple is preventing this on my iPhone 6s Plus?

http://osxdaily.com/2017/07/19/ios-10-3-3-download-update-ipsw/

Appears 11.0 and 10.3.3 are no longer being signed by Apple.
Glad I downgraded when I did!
2017-10-8 06:52:07
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fansa25867c4
lvl.1
Flight distance : 327
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Hong Kong
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same case with me..i use ipad mini 4 ios version 11.02 & dji go 4 version 4.1.12..
dji go 4 app disconnect with aircraft..rc & aircraft link..

2017-10-11 19:05:59
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Geebax
Captain
Australia
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You might try changing the cable between the RC unit and phone, sometimes the cable is to blame for lack of connection issues.
2017-10-11 19:12:00
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Blue Ridge Big
lvl.2
Flight distance : 22414
United States
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Try turning on the RC and the AC first, with the phone disconnected from the RC. Once you get the green light on the RC, plug your phone in and launch the dji go app.
2017-10-12 09:23:27
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Antonio76
Second Officer
Flight distance : 25449
Denmark
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DJI Susan Posted at 2017-10-7 22:53
Just to verify, what's the current version of your DJI GO 4? Have you tried to re-install the APP?

SUsan, I don't know if this is related, but I have read that iOS 11.3 is optimized for 64-bit Apps, and 32-bit Apps will not work with it anymore. My question now is:  Is DJI GO 4 a 64- or a 32- bit App?
2017-10-14 05:01:48
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AidanKless
lvl.2
Canada
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DJI GO is a multi-target App, means it can running both on arm64 and armv7. The connection problem seems a known issue in iOS 11.0, 11.0.1 & 11.0.2, now we are talking with apple about this issue and hope it can be fixed on iOS 11.1
2017-10-17 00:59:49
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DJI Susan
Administrator
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Antonio76 Posted at 2017-10-14 05:01
SUsan, I don't know if this is related, but I have read that iOS 11.3 is optimized for 64-bit Apps, and 32-bit Apps will not work with it anymore. My question now is:  Is DJI GO 4 a 64- or a 32- bit App?

Antonio, 14# is the reply from our engineers, please take it for reference.
2017-10-17 02:30:28
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Antonio76
Second Officer
Flight distance : 25449
Denmark
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DJI Susan Posted at 2017-10-17 02:30
Antonio, 14# is the reply from our engineers, please take it for reference.

Thanks Susan
2017-10-17 09:42:12
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R-Dog
lvl.1
Flight distance : 9777
Australia
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I've got a P3P and am having same issue.  Works OK with iPhone 7plus running the IOS 11.0.3 but won't work with the latest iPad 2017 version running the same IOS.  Not happy but seems we have to wait.
1 day ago
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