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No Image Transmission and Gimbal goes crazy
159 10 2017-10-7 15:30:22
Streetmagus
lvl.2
Flight distance : 268387
United States
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https://youtu.be/fDtqPX2jd_Y

Here is my problem. It does this while flying. Latest firmware and iOS 11.0.2 with latest DJI 4 app.

2017-10-7 15:30:22
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Streetmagus
lvl.2
Flight distance : 268387
United States
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I found out that it seems the drone or IMU restarts itself! While holding the drone with hand, without even turning the motors on, I am recording video and just walking around the house and the drone restarts, I can hear the fan turn off and on. Then the gimbal does its recalibration like normal bootup sequence.
2017-10-7 16:19:02
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DJI Susan
Administrator
Japan
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What's the current firmware of the aircraft? Please click the General Settings>About and send us the screenshot for better assistance.
2017-10-7 18:42:07
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fans96dae50c
lvl.1
Flight distance : 2614
United States
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I am also having a similar problem when flying my P4. I’ll be flying and then the transmission signal will cut out, face the gimbal to one side, and often end the video I am trying to record. I also know of another person having similar problems to mine.
2017-10-7 21:36:47
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fans96dae50c
lvl.1
Flight distance : 2614
United States
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I don’t know if Streetmagus is running the same thing, but here is my firmware
2017-10-8 06:21:22
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fans96dae50c
lvl.1
Flight distance : 2614
United States
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Apparently the pic didn’t post with the last comment

App: 4.1.12
Aircraft: 02.00.0106
Remote Controller: 1.9.3
Databases: 01.00.01.05
2017-10-8 06:26:05
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Sudhakar
lvl.1
Flight distance : 41760
Indonesia
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I'm also facing  same problem in my phantom 4 ....after update 02.00.0106....before update is was good ....the problem comes  in 4k and 1080 ... please help me
2017-10-8 10:07:17
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Streetmagus
lvl.2
Flight distance : 268387
United States
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DJI Susan Posted at 2017-10-7 18:42
What's the current firmware of the aircraft? Please click the General Settings>About and send us the screenshot for better assistance.

Here is the screenshot of the information.
Everything is up to date I believe.
I emailed dji tech support, they replied a generic email saying the problem is iOS 11.
But his trouble shooting issues seem to assume my problem was my P4 not connecting with my remote. Which is not the case here. I can connect fine, I can fly the drone fine. It's just the camera randomly resets and restarts itself, gimbal and everything.
IMG_0063.jpg
2017-10-8 23:06:53
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DJI Susan
Administrator
Japan
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Streetmagus Posted at 2017-10-8 23:06
Here is the screenshot of the information.
Everything is up to date I believe.
I emailed dji tech support, they replied a generic email saying the problem is iOS 11.

Could you leave me your DJI Account(the email address when you logged in DJI GO)? There is one beta firmware, I'd like push for you.
2017-10-12 01:20:32
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Streetmagus
lvl.2
Flight distance : 268387
United States
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DJI Susan Posted at 2017-10-12 01:20
Could you leave me your DJI Account(the email address when you logged in DJI GO)? There is one beta firmware, I'd like push for you.

I have PMed you the email address I use for my DJI Go 4 account. Thank you!
2017-10-12 11:06:53
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DJI Susan
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Japan
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Streetmagus Posted at 2017-10-12 11:06
I have PMed you the email address I use for my DJI Go 4 account. Thank you!

Well received your message in PM. I will forward to the designated team and add you in. Please try to refresh the firmware when you received it.
2017-10-13 01:31:05
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