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Asked to pay import tax for Spark by DHL in Australia
453 5 2017-10-7
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Sambanova
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Australia
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I bought a Spark Fly more combo from the Australian DJI site (the price was in AUD on the site anyway) and have been told by DHL I need to pay $230 import tax before i can receive it. If i had have known the tax wasn't included in the price I would have bought locally for the same price without tax. The DJI website also says I shouldn't have to pay import tax. As per the website, I have contacted the sales team in an e-mail, however I would like to know now, will DJI cover this cost or will I have to? The drone is a gift and I need it quickly. Please let me know.
2017-10-7
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DJI Thor
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Flight distance : 13602 ft
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Could you please provide me with your order number? I'll help to check.
2017-10-7
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Sambanova
lvl.1

Australia
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DJI Thor Posted at 2017-10-7 18:01
Could you please provide me with your order number? I'll help to check.

Hi, the order number is 0614686309089, thanks.
2017-10-7
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DJI Thor
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Flight distance : 13602 ft
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Sambanova Posted at 2017-10-7 22:48
Hi, the order number is 0614686309089, thanks.

Thanks for your feedback, I had forwarded to the designated team to look into, will get back to you once I heard something.
2017-10-8
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Sambanova
lvl.1

Australia
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DJI Thor Posted at 2017-10-8 01:58
Thanks for your feedback, I had forwarded to the designated team to look into, will get back to you once I heard something.

Okay Thankyou.
2017-10-8
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DJI Thor
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Flight distance : 13602 ft
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Hi, I was told that you don't need to pay the tax, our colleagues are working on it. Please just wait for the delivery.
2017-10-8
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