Mavic Pro Battery Error after 25 charges, battery was discharged to 0% than charged to 100% and same error.
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Battery was stored to 45% ... but after 25 charges ? why DJI ?

i dont have 100Euro every day to spend on new batterys, this is not ok DJI ...

The voltage difference is larger than 0.1 according to the video, if you had tried discharging and recharging the battery, and all the firmwares are all to date, I would recommend sending it back if it is under warranty and we will take care of it. Note that battery owns a warranty period of 6 months and within 200 circles, but warranty period may vary according to local laws and regulations. So you can contact support.nl@dji.com.

battery came with the Mavic in march or april...but has only 25 circles...

Tealk Posted at 2017-10-8 02:26
battery came with the Mavic in march or april...but has only 25 circles...

Thor is right .
The difference in voltage between cells 1 and 2 is almost .2 volts......that battery needs to be replaced.
There is a real danger that if you use it, the battery could shut down in mid flight and your Mavic would drop like a rock.
If you got it within the last 6 months it should be replaced under warranty.

Good Luck.

Tmygun Posted at 2017-10-8 02:54
Thor is right .
The difference in voltage between cells 1 and 2 is almost .2 volts......that battery needs to be replaced.
There is a real danger that if you use it, the battery could shut down in mid flight and your Mavic would drop like a rock.

@Tmygun "the battery could shut down in mid flight and your Mavic would drop like a rock"

The Mavic cannot start to fly with that battery, you should have known that
Or you just post to get some points ...

How have you been storing this battery, they should be stored at 50% of full charge, not fully charged I hope ?

A cell voltage variation is just a faulty cell it  can happen anytime, it is just bad luck, hopefully it can be covered by warranty

Tealk Posted at 2017-10-8 03:21
@Tmygun "the battery could shut down in mid flight and your Mavic would drop like a rock"

The Mavic cannot start to fly with that battery, you should have known that

Yes.....the Mavic could fly with that battery.....I did it with faulty Inspire battery that had very similar voltage readings.
What I was saying is you shouldn't even try.

Good Luck

lannes Posted at 2017-10-8 04:33
How have you been storing this battery, they should be stored at 50% of full charge, not fully charged I hope ?

A cell voltage variation is just a faulty cell it  can happen anytime, it is just bad luck, hopefully it can be covered by warranty

yep...stored corectly ..min was at 45%

Battery Storage
1.
Discharge the battery to 40%-65% if it will NOT be used for 10 days or
more. This can greatly extend the battery life.

Tealk Posted at 2017-10-8 02:26
battery came with the Mavic in march or april...but has only 25 circles...

Please contact our support for a further help. Thank you.

DJI Thor Posted at 2017-10-8 20:07
Please contact our support for a further help. Thank you.

I have a similar problem with our company's Mavic. After 25 cycles 1 cell went down.
Now I can't fly ... and that although I have to do some company stuff with the drone.
Sometimes the delta gets small enough and I am able to start it. But I can not reproduce it ...

Patrick Süß Posted at 2017-11-24 13:33
I have a similar problem with our company's Mavic. After 25 cycles 1 cell went down.
Now I can't fly ... and that although I have to do some company stuff with the drone.
Sometimes the delta gets small enough and I am able to start it. But I can not reproduce it ...

Hi Patrick, please refer to my answer on 3#. Please don't continue using it when the battery status is not healthy enough.

DJI Thor Posted at 2017-10-8 01:19
The voltage difference is larger than 0.1 according to the video, if you had tried discharging and recharging the battery, and all the firmwares are all to date, I would recommend sending it back if it is under warranty and we will take care of it. Note that battery owns a warranty period of 6 months and within 200 circles, but warranty period may vary according to local laws and regulations. So you can contact support.nl@dji.com.

How can I learn more about this? And what precautions can I take for a healthy battery life? I have 3 batteries, I keep them all charged at the end of each flight even if I don't fly it again for a week or 2

¿What could be the reason for that? Bad charging? Temperature? A hard hit?

i think it`s problem with that battery because i have 3 batteryes and 2 of them are ok

I would have never discharged to 0% i dont care what manual says....with lipos rule is always use 80%  leaving 20 for headroom 80/20

rshah921 Posted at 2017-11-30 07:38
How can I learn more about this? And what precautions can I take for a healthy battery life? I have 3 batteries, I keep them all charged at the end of each flight even if I don't fly it again for a week or 2

Hi, we have a tutorial for the battery maintenance, you can refer to the video below.
https://www.skypixel.com/videos/ ... 2-a8b6-e3b3e31064bc

Battery Error - Issues with the Mavic Pro battery.  What has been your customer service experience? and what was the final solution?

Have the same issue, bought 3 batteries and one is bad. Seems like quality control on the manufacture is not held accountable for this. Why so many batteries going bad with minimal use? I have a total of 35 flight of 5 minutes, just testing things out.

erikThureson Posted at 2017-12-29 17:00
Battery Error - Issues with the Mavic Pro battery.  What has been your customer service experience? and what was the final solution?
https://youtu.be/b05S87dwl3k

Have the same issue, bought 3 batteries and one is bad. Seems like quality control on the manufacture is not held accountable for this. Why so many batteries going bad with minimal use? I have a total of 35 flight of 5 minutes, just testing things out. No crashes, no extreme flights (hot/cold weather, rain or such).

bad products and DJI dont wanna change this batteries.. they dont wanna admit cose is not our problem ... mine was 25 flights..i lost 100 Euro

I too just got this error today.  I have 1 charge cycle on the battery.  I have emailed support.  Drone is less than 1 month old.  I didn't fly as my Crystalsky monitor was bad so I have been waiting.  I got my replacement CS Tuesday and had a chance to fly yesterday and bam one of the three new batteries gave me this error.

I have the same problem and with only 10 charge cycles.

Same issue here, battery has been charged 6 times and now getting the same error as above.

I am having the same error, I have probably charge the battery more or less about 10-15 times.  I have only done 10-20 flights, and each time I have only use 1-2 batteries and I have label it to ensure I use each of them.  This is very disappointing.  

IS DJI going to do anything about this problem ????? Seriously,  I Have 3 batteries, and the other 2 are working fine.  I havent flown enough to get such error !   DJI has all my flying record, this is not acceptable.  I will contact ACCC to lodge a complain if they don't fix this.

there will be no fix ...ive try one year ago and there was no fix...i am very disappointing...

Same error after 12 cycles and of course it's not under warranty.  To me this is unacceptable.