No video received
671 7 2017-10-9
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Saysleo
New
Mexico
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I don't receive video from my spark to my tablet.
I try do use a Samsung Galaxy Tab 3 8in, this device is connected ok, without errors but the video is dark, any idea? My galaxy tab is not compatible with spark video?
If i do use DJI Go 4 in other device, i have'nt problems with the video
tnks

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no video
2017-10-9
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Have you tried to reinstall the APP? You can also try to reset the Camera Setting.  
2017-10-9
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Saysleo
New
Mexico
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DJI Diana Posted at 2017-10-9 22:21
Have you tried to reinstall the APP? You can also try to reset the Camera Setting.

yes i do, the first time, i installed it from app store, second time, i downloaded it from QR code in to manual
2017-10-10
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MrRobert5823
lvl.4
Flight distance : 1385223 ft
United States
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was this resolved?
2017-10-11
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DJI Elektra
DJI team
Hong Kong
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Saysleo Posted at 2017-10-10 14:55
yes i do, the first time, i installed it from app store, second time, i downloaded it from QR code in to manual

Did your drone crash before?  When did this problem exist?
2017-10-11
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Saysleo
New
Mexico
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DJI Elektra Posted at 2017-10-11 22:06
Did your drone crash before?  When did this problem exist?

it did not, never did worked with this tablet, however, it work with other devices, I currently use it with a samsung s4 smartphone
2017-10-12
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Saysleo
New
Mexico
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it has not been resolved
2017-10-12
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DJI Elektra
DJI team
Hong Kong
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Saysleo Posted at 2017-10-12 11:15
it has not been resolved

Saysleo, please use the device in the recommended list. Your phone might not be compatible with the spark. Anything wrong when you use the S4 instead?
2017-10-12
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