DJI Mindy
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BrianHardiman Posted at 2017-10-12 09:23
This is exactly what happened to me, except I was able to use my controller for a few weeks before characters started to simply disappear. I sent mine back on the 20th, it was received on the 25th, and reviewed on the 27th. I then received an email stating a new RC would be returned within 5-7 business days. I have not heard anything from DJI since, except from checking my progress that the "verified" stage was approved on October 3rd (no email to let me know, though). I have yet to receive any word on if my RC has been shipped back. I've contacted DJI twice since then, and both times they assured me my case would be escalated and expedited, but nothing has come of that.
This is especially frustrating to me, as I am leaving for a trip today and hoped that by sending back on Sept 20th, I'd have my issue resolved and RC returned by now. I didn't expect there to be "radio silence" since the 27th and no RC in hand.
Brain, you still haven't received your RC yet right? If so, we sincerely apologize for the long time frame.
Please post the case number here, we will help to look into. |
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