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Suggestions to repair a broken video?
119 9 2017-10-10 13:23:35
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PCL
lvl.2
Flight distance : 51153
United States
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All,

My Mavic got into a fight with a mountain and unfortunately the mountain won.

During the crash, it was recording a video for me of the mountain range. When it hit, the Mavic's battery popped out and the video file was never able to be properly completed.

I've tried to stream it through VLC and import it through multiple viewers, with no success.

Any suggestions on how I can pull the video from this file? Preferably in the resolution it was captured in.

https://drive.google.com/open?id=0B6d7mhuAUOobeGdhVE1hZk1lQ00

Thank you in advance,
PCL
2017-10-10 13:23:35
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DJI Thor
Administrator
Japan
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Very sorry for the crash. As the corrupted video, in theoretically, if the drone is alright, it will be recovered itself if there are not too many corrupted files when you reboot the drone. But I am unable to learn if your drone's situation. So if you had tried lots of ways but failed, please export the corrupted video and one normal file (from the SD card) and upload to Dropbox, I'll see if I can help.
And for your crash, I recommend sending it back for an overall check and repair. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.
2017-10-10 18:29:16
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Montfrooij
Captain
Flight distance : 1172
Netherlands
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I will give it a try.
2017-10-10 22:13:04
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Montfrooij
Captain
Flight distance : 1172
Netherlands
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Wow, it is badly damaged indeed.
There is one tool that gave me a working preview.
Other software I tried failed on that.

http://mp4repair.org/pwt6/preview.html

BUT, it is not free.
(I don't know them, so no guarantees from me ;)  )

There are a ton of 'how to repair broken H264 Mp4' tutorials.
Maybe you get lucky.
Most of the tools I find are not free however, so I'm not sure if that is worth it for you.
2017-10-10 22:40:04
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PCL
lvl.2
Flight distance : 51153
United States
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Montfrooij Posted at 2017-10-10 22:40
Wow, it is badly damaged indeed.
There is one tool that gave me a working preview.
Other software I tried failed on that.

I tried that site as well. Like you mentioned, it gave me a "preview" but they wanted $49 to restore it.

That's why I was hoping to get some help from the forum, before I drop $49 bucks.

If anyone can run it through a repair process/software, please let me know if it works.

My next step is to try some trial software to see if something works.

Thanks in advance!
2017-10-11 07:28:49
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pigolato
lvl.4
Flight distance : 198654
United Kingdom
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Try this site:
http://djifix.live555.com/
It worked for me when my P3S was recovered with a corrupt file. Also it's free!
2017-10-11 08:45:08
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Montfrooij
Captain
Flight distance : 1172
Netherlands
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PCL Posted at 2017-10-11 07:28
I tried that site as well. Like you mentioned, it gave me a "preview" but they wanted $49 to restore it.

That's why I was hoping to get some help from the forum, before I drop $49 bucks.

Hope you get more luck!
2017-10-11 12:52:22
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PCL
lvl.2
Flight distance : 51153
United States
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pigolato Posted at 2017-10-11 08:45
Try this site:
http://djifix.live555.com/
It worked for me when my P3S was recovered with a corrupt file. Also it's free!

The worked perfectly! Thank you for sharing the info.

The video was a little gut wrenching, because I knew the end was the crash and burn.
But at least I got the video back.

So drone pilots can find this great resource in the future, here are some keywords. If they are searching, hopefully they will find this thread:

Crash video
crashed video
video repair
unplayable
corrupt video
unable to play
recover video file
repair video file
broken video file
video after crash
damaged video
file doesn't play
2017-10-11 20:24:33
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pigolato
lvl.4
Flight distance : 198654
United Kingdom
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Thanks,
If you Google "repair dji video", it's the first hit.
2017-10-12 05:07:30
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PCL
lvl.2
Flight distance : 51153
United States
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pigolato Posted at 2017-10-12 05:07
Thanks,
If you Google "repair dji video", it's the first hit.

Ah, I was searching for "repair mp4 video" and other similar variances. Never thought to make it specific to anything DJI. Good tip. Thanks
2017-10-12 11:05:55
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