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No warning about need to login, wasted trip
478 18 2017-10-11
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Fontinalis
Second Officer
Flight distance : 975367 ft
United States
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Hello DJI,

Today I arrived on site to fly a commercial mission. Remote area with no network connection from iPad Mini 4. Launch Go 4 and am prompted to login, which I can't do from this remote area. Abort mission.

When I got home I connected to the internet and logged in. I assume this is a one time requirement?

I think what prompted the need to login was an update that was pushed to my iPad for Go 4 update from 4.1.11 to 4.1.12. Is there a way to stop these automatic pushes so that I don't get surprised like I did yesterday?

Thanks,

Don





2017-10-11
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Fontinalis
Second Officer
Flight distance : 975367 ft
United States
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apparently version is 4.1.12
2017-10-11
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Antonio76
Captain
Flight distance : 144403 ft
Denmark
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You just have to set your iPad to NOT update automatically... then when you update you can skip any or all updstes, one by one. Anyway, Login is normally required after an update, and before leaving home for a mission it is a good idea to check for this kind of occurrence.
2017-10-11
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MrRobert5823
Second Officer
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United States
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Ouch... sorry that happened.  This has bitten me in the past too.
2017-10-11
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hallmark007
Captain
Flight distance : 4724977 ft
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Ireland
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As  Antonio said you can block from updating, as someone who flys commercially, it is part of my preflight to check all this stuff before leaving home, I’m sure once bitten twice shy and you won’t let it happen again.
I do think that we should receive notice by sms etc when updates are about to be released I’m sure 24 hrs would suffice for most.

Sorry you lost your days work, hopefully you can make up for it.
2017-10-11
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DJI Susan
Administrator

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Login your DJI account and keep the status, do not logout manually. The login message will not prompt again.
2017-10-11
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Fontinalis
Second Officer
Flight distance : 975367 ft
United States
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Thanks all. Yes would be good as part of preflight check to do this before leaving home.

Hi Susan, I don't follow you. Do you mean login from the G0 4 app? What do you mean by "and keep the status, do not logout manually"? Thanks, Don
2017-10-13
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AlanHd
Captain
Flight distance : 750558 ft
United Kingdom
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i Read it has saying you can close the app but don’t log out.

One thought on your original problem, If your iPad is WiFi only could you have connected it to your phone via mobile hotspot to sign in to your account to remove the restriction.
2017-10-13
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Fontinalis
Second Officer
Flight distance : 975367 ft
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Ahh, that's a good one, AlanHd! I should have thought of that. I've never had the need to use my phone as a mobile hotspot. If I had thought of that it probably would have saved the day.
2017-10-13
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BlueBirdTN
Second Officer
United States
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Antonio76 Posted at 2017-10-11 09:26
You just have to set your iPad to NOT update automatically... then when you update you can skip any or all updstes, one by one. Anyway, Login is normally required after an update, and before leaving home for a mission it is a good idea to check for this kind of occurrence.

How do you do that on Apple?
2017-10-13
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AlanHd
Captain
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United Kingdom
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On the Home screen, tap the Settings icon.
Scroll down the Settings menu and select iTunes & App Store. ...
Disable updates
2017-10-13
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Not sure if this would help you in the future.
Your cell phone, can be used as a wifi hotspot. (Only Where Applicable).


RedHotPoker
2017-10-13
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Antonio76
Captain
Flight distance : 144403 ft
Denmark
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BlueBirdTN Posted at 2017-10-13 13:58
How do you do that on Apple?

Go to Settings, slide down until you see iTunes& AppStore, select it, then deselect Updates. (you will have to go periodically to the AppStore to download the updates you want manually)
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2017-10-14
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BlueBirdTN
Second Officer
United States
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Antonio76 Posted at 2017-10-14 01:07
Go to Settings, slide down until you see iTunes& AppStore, select it, then deselect Updates. (you will have to go periodically to the AppStore to download the updates you want manually)

Mine was already turned off.
2017-10-14
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Antonio76
Captain
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BlueBirdTN Posted at 2017-10-14 04:54
Mine was already turned off.

OK. It was turned off, but was the DJI GO 4 App updated all the same, without your input? This should not happen -unless you opened the App Store and clicked on "Update all" , in which case it would have updated all the Apps for which there was an update pending...
2017-10-14
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BlueBirdTN
Second Officer
United States
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Antonio76 Posted at 2017-10-14 05:38
OK. It was turned off, but was the DJI GO 4 App updated all the same, without your input? This should not happen -unless you opened the App Store and clicked on "Update all" , in which case it would have updated all the Apps for which there was an update pending...

My APP Icon will show that I have pending updates but I actually have to go into the APP Icon and choose which one I want to update.  So I guess that means mine is setup for manual updating and not automatic since the option is turned off.  Correct?
2017-10-15
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Antonio76
Captain
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Denmark
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BlueBirdTN Posted at 2017-10-15 03:32
My APP Icon will show that I have pending updates but I actually have to go into the APP Icon and choose which one I want to update.  So I guess that means mine is setup for manual updating and not automatic since the option is turned off.  Correct?

absolutely correct.
2017-10-15
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ACW
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Antonio76 Posted at 2017-10-11 09:26
You just have to set your iPad to NOT update automatically... then when you update you can skip any or all updstes, one by one. Anyway, Login is normally required after an update, and before leaving home for a mission it is a good idea to check for this kind of occurrence.

Perfect response!
2017-10-15
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Fontinalis
Second Officer
Flight distance : 975367 ft
United States
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Thanks, auto updates for apps turned off. IOS newbie here, but it was easy enough to find.
2017-10-18
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