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Offline Maps bug in GO 4.1.10 for Android
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858 61 2017-10-11 00:05:31
Gerd_S.gmx
lvl.2
Flight distance : 312396
Germany
Offline

I want to report a further bug within GO 4.1.10 app for Android. Offline maps are no longer working!  First, offline maps downloaded by earlier GO4 version seem to no longer work.  If I then select "Offline Map" from the main menu the app shows a message "Acquiring Offline Citiy List" and then displays a message "Network unavailable" after some time, although the device is online via Wifi connection.  This bug has been confirmed also by other users on drone forums and does not depend on a specific phone or tablet model.
2017-10-11 00:05:31
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DJI Thor
Administrator
Japan
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Hi there, I tried my Android device but didn't seem to have the issue, it works for me. Please make sure the linking WiFi is working. If the case persists, please try to reinstall the app. Or provide me with a video which could demonstrate this if still doesn't work.
2017-10-11 00:32:00
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Gerd_S.gmx
lvl.2
Flight distance : 312396
Germany
Offline

DJI Thor Posted at 2017-10-11 00:32
Hi there, I tried my Android device but didn't seem to have the issue, it works for me. Please make sure the linking WiFi is working. If the case persists, please try to reinstall the app. Or provide me with a video which could demonstrate this if still doesn't work.

Hi,
I have tried with three different mobile devices, two phones and one tablet and have seen the problem with all three in similar way. It also made no difference if I tried it while the Mavic was offline and not connected or while the Mavic was online. I am using a 5.8GHz Wifi network to avoid any interference with Mavic on 2.4GHz. The wifi connection to the internet is stable and reliable, as I use it all the day and have also updated Mavic firmware as well as the Nofly database via this connection before.
Prior to my reporting I had already uninstalled the GO4 app, deleted all DJI folders and then done a clean install to ensure it's really a bug.
If this bug doesn't show up with your device, could it be a country-dependent bug then? I remember an old 4.1.5 bug where the app crashed as soon as the Mavic got a GPS fix due to a string localisation issue.

I am located at Germany.
2017-10-11 00:51:53
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Gerd_S.gmx
lvl.2
Flight distance : 312396
Germany
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Gerd_S.gmx Posted at 2017-10-11 00:51
Hi,
I have tried with three different mobile devices, two phones and one tablet and have seen the problem with all three in similar way. It also made no difference if I tried it while the Mavic was offline and not connected or while the Mavic was online. I am using a 5.8GHz Wifi network to avoid any interference with Mavic on 2.4GHz. The wifi connection to the internet is stable and reliable, as I use it all the day and have also updated Mavic firmware as well as the Nofly database via this connection before.
Prior to my reporting I had already uninstalled the GO4 app, deleted all DJI folders and then done a clean install to ensure it's really a bug.

Btw. here is a link to others with same problem:
https://mavicpilots.com/threads/ ... .26563/#post-312725
2017-10-11 00:56:02
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Jumbo333
lvl.2
Flight distance : 125797
France
Offline

Same issue here
2017-10-11 01:01:15
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Ken Huang
lvl.2
Australia
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My phone is htc M9, it works fine, doenn't have any issue.
2017-10-11 01:43:35
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Stolz
lvl.2
Flight distance : 198744
Hong Kong
Offline

I had this issue a few days ago and I manage to fix it. I'm not sure which of the steps did the trick or if it was all of them. Also, I'm using Android, no idea if it can also work for IOs.

1.- Uninstall DJ Go App 4. If you have the HereMaps Android app installed uninstall it too.
2.- Use a file browser app to remove all the DJI and Here maps leftovers from the internal storage of your phone (directories .here-maps, amap, DJI)
3.- Install DJ Go App 4 from Play store but do not execute it.
4.- Install HereMaps App from Play store and execute it.
5.- Execute Go App 4
6.- Optionally uninstall HereMaps App

Before that I tried steps 1 and 4 separately but it didn't work.

Hope it helps.
2017-10-11 02:12:17
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Gerd_S.gmx
lvl.2
Flight distance : 312396
Germany
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Stolz Posted at 2017-10-11 02:12
I had this issue a few days ago and I manage to fix it. I'm not sure which of the steps did the trick or if it was all of them. Also, I'm using Android, no idea if it can also work for IOs.

1.- Uninstall DJ Go App 4. If you have the HereMaps Android app installed uninstall it too.

Tried according your suggestions, installed "HERE WeGo", downloaded an offline map, tried again within GO4. No change to before, still doesn't work!
2017-10-11 04:09:39
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Aaronjc
lvl.2
Flight distance : 123230
Taiwan
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if your mobile phone has external SD card ? if yes ,you could try to insert it ,and try it again , it might fix it
2017-10-11 04:40:25
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Jumbo333
lvl.2
Flight distance : 125797
France
Offline

After several tests, the list of country/region/cities appeared !
2017-10-11 05:52:43
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Nelsonlee
Second Officer
Flight distance : 347608
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Malaysia
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DJI Thor Posted at 2017-10-11 00:32
Hi there, I tried my Android device but didn't seem to have the issue, it works for me. Please make sure the linking WiFi is working. If the case persists, please try to reinstall the app. Or provide me with a video which could demonstrate this if still doesn't work.

I have same for my android devices running DJI Go Apps V4.1.10!
Can't download offline maps, it just showing me (Please Wait)....until i sleep also the same!

DJI Go Android V4.1.10.jpg

Offline Maps download failed.jpg
2017-10-11 06:14:34
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Jumbo333
lvl.2
Flight distance : 125797
France
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Jumbo333 Posted at 2017-10-11 05:52
After several tests, the list of country/region/cities appeared !


But no download ... "Please Wait" ...
2017-10-11 06:55:52
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Nelsonlee
Second Officer
Flight distance : 347608
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Malaysia
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Jumbo333 Posted at 2017-10-11 06:55
But no download ... "Please Wait" ...

Yeah.....Please Wait......then keep wait....and till zZzZz
2017-10-11 06:58:43
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Anthony566
lvl.3
Flight distance : 43141
United Kingdom
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I have the same problem with the latest update for DJI Go 4.1.10 ..... and yes i have removed reinstalled etc etc ......  
2017-10-11 07:52:12
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Nazar78
Second Officer
Flight distance : 263851
Singapore
Offline

Think there's some sort of glitch on the app or server side? Been using it for few days and only one time today I noticed the Offline Maps menu list gone missing while connected to the AC but the downloaded maps are still there. Didn't really do anything as it seems to work fine though. Then a while ago, the menu is back there again.
2017-10-11 10:24:36
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AXP4
lvl.1
Flight distance : 13853
Hong Kong
Offline

" Please wait " forever.
Tried that on three Android devices already.
I'm in Hong Kong.
2017-10-12 07:03:35
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bernardren07
lvl.2
Flight distance : 4440
Singapore
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hi to all. i saw u all tried to download and keeping "please wait". i tried to test download but can already. i tried few countries all can. i think in singapore network very high speed so able to download and update firmware my mavic pro as well without any corrupted happen.
2017-10-12 07:22:04
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bernardren07
lvl.2
Flight distance : 4440
Singapore
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Yesterday i updated firmware mavic pro -> remote controller left 81% and 1st battery aircraft left 80% to complete with high network speed wireless at my home. my home router have 2 Gbps.
2017-10-12 07:37:31
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gnirtS
lvl.4
Flight distance : 120328
United Kingdom
Offline

Identical issue here on 3 devices.  Mediapad M3, Nexus 7 2013 and Nexus 5x

Just hangs on "Please Wait" and doesnt even get that far unless you close the warning about satellite maps at the top.  Cache cleared, fresh installs of the app so clearly something is broken.
2017-10-12 07:39:49
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bernardren07
lvl.2
Flight distance : 4440
Singapore
Offline

can download

can download

download

download

download

download
2017-10-12 07:50:17
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Mari
Second Officer
Flight distance : 288779
Netherlands
Offline

I have also problems with downloading off-line maps... first "Aquiring Offline City list"... then "network unavailable"...

Screenshot_20171012-213919.png
Screenshot_20171012-213859.png
2017-10-12 11:42:31
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DJI Thor
Administrator
Japan
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Gerd_S.gmx Posted at 2017-10-11 00:51
Hi,
I have tried with three different mobile devices, two phones and one tablet and have seen the problem with all three in similar way. It also made no difference if I tried it while the Mavic was offline and not connected or while the Mavic was online. I am using a 5.8GHz Wifi network to avoid any interference with Mavic on 2.4GHz. The wifi connection to the internet is stable and reliable, as I use it all the day and have also updated Mavic firmware as well as the Nofly database via this connection before.
Prior to my reporting I had already uninstalled the GO4 app, deleted all DJI folders and then done a clean install to ensure it's really a bug.

If you have tried different devices and the network is available for sure, I will forward this case to our engineers to look into, I will get back to you once I heard something. Thanks for your feedback.
2017-10-13 00:35:17
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DJI Thor
Administrator
Japan
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Nelsonlee Posted at 2017-10-11 06:14
I have same for my android devices running DJI Go Apps V4.1.10!
Can't download offline maps, it just showing me (Please Wait)....until i sleep also the same!

Will it be possible the network issue? Please try to reinstall the app, and I'll forward it to our engineers to look into at the same time. Sorry for the inconvenience.
2017-10-13 00:45:16
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DJI Thor
Administrator
Japan
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Mari Posted at 2017-10-12 11:42
I have also problems with downloading off-line maps... first "Aquiring Offline City list"... then "network unavailable"...

Thank you for your screenshot, is it app also running with the latest version?
2017-10-13 00:56:54
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Kannon
lvl.1
Hungary
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same problem...  network unavailable Android 7.1.1/ dji go4 4.1.10
2017-10-13 01:01:18
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Dutchgixxer
lvl.2
Flight distance : 119303
United States
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Tryed again today. Now it is possible to download the ofline maps.  Oneplus 3 Android 7.1.1 dji go4 4.1.10
2017-10-13 01:45:45
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Turbotorte
lvl.1
Germany
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Same problem on every Android Device I want to fly with.

Can't download the maps on my K1 due to "network unavailable" same on my Note 8 and MediaTab, S6 Edge Plus, etc.

Tested on Android 7.1.1, 7.0, 6.1, 4.4.4.
2017-10-13 02:37:09
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Gerd_S.gmx
lvl.2
Flight distance : 312396
Germany
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DJI Thor Posted at 2017-10-13 00:35
If you have tried different devices and the network is available for sure, I will forward this case to our engineers to look into, I will get back to you once I heard something. Thanks for your feedback.

Yes, the internet connection is available for sure on all devices I have tested with, working all day with them using my network connection without any problems and with various apps. It's a GO4 app bug, so please report it!
2017-10-13 04:12:33
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Kannon
lvl.1
Hungary
Offline

Tested xiaomi phone and same problem... 3 different wifi 2 mobil internet... Network error
2017-10-13 09:15:35
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Mari
Second Officer
Flight distance : 288779
Netherlands
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DJI Thor Posted at 2017-10-13 00:56
Thank you for your screenshot, is it app also running with the latest version?

App is latest version... took some time for it was available

Tested with Wi-Fi and 4G+ connection, in both cases the same result...
2017-10-13 09:38:28
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Nelsonlee
Second Officer
Flight distance : 347608
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Malaysia
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DJI Thor Posted at 2017-10-13 00:56
Thank you for your screenshot, is it app also running with the latest version?

Yes, the apps is latest version 4.1.10.

I did many times uninstalled deleted inside folder and download on google play store but it same.
2017-10-13 10:49:46
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gnirtS
lvl.4
Flight distance : 120328
United Kingdom
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Issue still present on all 3 of my devices so if its a server problem, its a very very long one.
2017-10-13 12:25:47
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DJI Thor
Administrator
Japan
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Mari Posted at 2017-10-13 09:38
App is latest version... took some time for it was available

Tested with Wi-Fi and 4G+ connection, in both cases the same result...

Alright, I had forwarded to the engineers but haven't heard something back due to the weekend. Will ask the engineers to check it asap. Thanks for your report.
2017-10-14 01:39:20
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DJI Thor
Administrator
Japan
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Nelsonlee Posted at 2017-10-13 10:49
Yes, the apps is latest version 4.1.10.

I did many times uninstalled deleted inside folder and download on google play store but it same.

Noted with thanks. Will have the engineers to check. Thanks for your patience.
2017-10-14 01:40:01
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ed.yip
lvl.1
Flight distance : 5343
Hong Kong
Offline

definitely server or app issue, when i install v4.1.3 again i can download the maps on same network.

similar thing happen to flight record as well, if i dont turn off mobile data and connect to wifi, the maps wont load, if i turn off mobile data and keep wifi on, the map will load.
2017-10-14 05:30:01
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Anthony566
lvl.3
Flight distance : 43141
United Kingdom
Offline

I am still unable to download the offline maps.  Samsung S7 GO 4.1.10

But my CS downloads them just fine all via the same internet connection so this is not a network issue as such.
2017-10-17 04:10:40
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Blue17
lvl.2
Flight distance : 7542
Germany
Offline

Same issue here. Nexus 5 Android 6.0.1, DJI Go 4.1.10
"Please wait" forever
2017-10-17 23:17:04
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Blue17
lvl.2
Flight distance : 7542
Germany
Offline

Btw, it does work fine with DJI Go 4.1.3, but the maps are gone after the update to 4.1.10
2017-10-17 23:39:34
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MARSAN
Second Officer
Flight distance : 294735
Belgium
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I have the same problem, but I think this already appeared in the DJI GO 4 version 4.1.9. (Samsung Galaxy S8).
Deleting/reinstalling DJI DO 4 didn't help.
I then deleted all the "here" folders on my phone and somehow it seemed to worked better (not correctly yet) after that.

The Android version of DJI GO 4 is full of bugs and only held together by kilometers of duct tape.
2017-10-18 00:33:56
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Tangcmin
lvl.1
Flight distance : 973
Malaysia
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I have same problem with this.
I am using Samsung S8+ and  DJI Go 4 (4.1.10)
2017-10-18 01:59:35
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