DJI Thor
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Flight distance : 13602 ft
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Lay Posted at 2017-10-12 02:15
Today I tried to continue doing my video shooting work with the Mavic. I tried 2 different location, 3 different batteries, 2 different SD cards, 2 different USB cables. This ruins my video every single flight. I don't even dare to say in loud how I feel about this and how frustrated I'm at the moment. Do I just send the Mavic back to warranty service or what? Any help would be highly appreciated at the moment.
Edit: CAS-1095476-Q3G1S4
Sorry for the late reply. We understand how you feel at this moment. I am trying to figure this case out, but because I can not reproduce the case happened to me like the videos that you or others user experienced, so I would really appreciate any feedbacks from you for the investigating. Would you mind telling me more info about the operations before that kind of gimbal "reset"? Like is it that you are recording at the very beginning, then the gimbal and camera "resets" in what time, or will it stop the record when it reset, will it continue recording after the "reset"?
Or this case happened both when it is recording and taking photos. BTW, I really need one more screenshot, it is on About at camera settings, Like I provided below.
I gratitude your help.
And if you send it in, our colleague will also take care of it. We will diagnose when it arrives, if it is a warranty case, you will not get the repair charge.
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