i was asking this question because while returning home the drone crashed it self, i contacted dji they told me to ship it to their HQ. but it will cost me more to ship than to fix it my self
this is what they said in an email
Dear Wadhah,
Thank you for the reply.
I am really sorry to tell that we do not have service center in Oman. We have a recommended service center in Kuwait but they are not able to repair gimbal cameras.
If there is any damage to the gimbal camera, you need to send it back to our HK office to do repair.
Looking forward to hearing from you soon.
Thanks for choosing DJI. Have a nice day!
Best Regards
DJI Technical Support
Try to reset Camera Settings and try other mobile devices if you can. Besides, have you tried to reinstall the APP? Did you get any other error message on the APP? Since the drone has been crashed, I would recommend you send the drone in for diagnosis if it is possible.
DJI Diana Posted at 2017-10-12 03:14
Try to reset Camera Settings and try other mobile devices if you can. Besides, have you tried to reinstall the APP? Did you get any other error message on the APP? Since the drone has been crashed, I would recommend you send the drone in for diagnosis if it is possible.
sending the drone will cost me 260usd, i found a replacement gimbal for 40usd
DJI Diana Posted at 2017-10-12 03:14
Try to reset Camera Settings and try other mobile devices if you can. Besides, have you tried to reinstall the APP? Did you get any other error message on the APP? Since the drone has been crashed, I would recommend you send the drone in for diagnosis if it is possible.
Once an aircraft crashes, you would need to have a technician look at the aircraft. Unfortunately, there is not a work around solution. Where are you located?
DJI-Mark Posted at 2017-10-12 08:57
Once an aircraft crashes, you would need to have a technician look at the aircraft. Unfortunately, there is not a work around solution. Where are you located?
Oman, thats the problem, shipping will cost me 260 usd i found a full gimble replacement for 240 thats why i want to replace it my self.
Riyami9 Posted at 2017-10-12 09:05
Oman, thats the problem, shipping will cost me 260 usd i found a full gimble replacement for 240 thats why i want to replace it my self.
i contacted support and no one i willing to help
I am sorry about your frustration. I would not be able to provide instruction on how to replace a gimbal. While you have expressed concerns on shipping, you would need to contact one of these repair centers: http://www.dji.com/service/repair/centers