Just got my replacement aircraft and it will not activate!!!

Tried on my samsung and my Nexus, but remote just says connecting all the time.

The first drone connected straight away but this one doesnt want to know. Aircraft number is.

Old aircraft number = 08QUE6700101VV

New aircraft number = 08QCE8301221HU


Can anyone help?


Simon

Reset everything. Register under a new name and email and start the process again. Do NOT update until everything is up and running.

You probably need to link your RC with the Mavic. If this is a replacement it will already be activated.

Please try to link your drone and RC. If they can not be paired together, please try to update your drone's firmware first then relink them. Below are the tutorials. Please keep us updated if the problem persists, thank you.

i bet it activates first time if you use a IOS device instead of android

lannes Posted at 2017-10-13 22:45
i bet it activates first time if you use a IOS device instead of android

All working now thank god, all i need to do is get my 1 DJI Care Refresh credit back....fun fun fun.

ZOOLANDER Posted at 2017-10-17 02:13
All working now thank god, all i need to do is get my 1 DJI Care Refresh credit back....fun fun fun.

Glad to hear that, for the DJI Care refresh, please send an email to djicare@dji.com, the DJI Care team will help you. Enjoy the drone, happy flying!

ZOOLANDER Posted at 2017-10-17 02:13
All working now thank god, all i need to do is get my 1 DJI Care Refresh credit back....fun fun fun.

Did you activate it on a iphone or android phone ?

lannes Posted at 2017-10-17 03:35
Did you activate it on a iphone or android phone ?

Nexus 7, so Android.

But my experience of the support team is pretty bad.

My email that I got sent clearly states that my repair would be the same price as a replacement under care and refresh. So who wouldn't email back and ask the drone to be repaired for £79.

I quote email from Theresa from dji support.

" Hi Simon,

Thank you for contacting DJI Technical Support.

Upon checking your case number: CAS-1035394-X2D3D1, the Quotation stated that the total cost repair is 79 euro. However if you will use your DJi Care Refresh you will also pay 79 euro for the first time replacement. If you are already decided please click the payment link in order for the repair case to go through."

This i then replied to with.

"Hi,Thanks for the reply. If it is only 79 euro to repair it then I would be happy to have it repaired. Thus saving my DJI Care and refresh. However I have not yet received a payment link yet. Under the case details it still has quoted, not highlighted. Directly a link becomes available to pay for the repair then I will pay for it."
Thanks simonSent from my Samsung Galaxy smartphone.

So i paid 79euro via the link that appeared several days later and all was well. Until my Mavic comes back and I find out that it is a new one and that I have lost one of my care and refresh replacements.

Since this happened i have be in contact with several people at dji, with no real movement on it.

I have emailed, Stefan van den berk , Virgina （Support.

My last email from virgina was this.

"ear Simon,

Follow-up with my previous email.

Received their response, the total amount of your repair is 94.5 pounds. And you have made the payment amounting to 79 pounds (that is the DJI Care amount) by clicking the link provided to you. For this reason, your DJI Care Refresh was being used and being deducted.

I hope this information help you with your concern.

If you have any questions, please feel free to contact DJI Europe Support, Mon-Fri 8:30AM - 5:00PM (UTC+1) via the following three channels:"

So in fact DJI had lied to me, well Theresa did with her first email quotting a repair of 79 euro's but the cost of the repair would have been £94.50!!!! as virgina now states.

Basically DJI SUPPORT, do not talk to each other, the support is a mess. So not happy at all, To be honest even if i was quotted £94.50 I would of got the drone repaired, instead of using my DJI CARE and REFRESH.

Drone is excellent SUPPORT is Rubbish!!!!!

ZOOLANDER Posted at 2017-10-18 00:05
But my experience of the support team is pretty bad.

My email that I got sent clearly states that my repair would be the same price as a replacement under care and refresh. So who wouldn't email back and ask the drone to be repaired for £79.

Simon, would you please check the remain of your DJI Care Refresh again?
I just contacted DJI Care Team, it has been recovered.

DJI Mindy Posted at 2017-10-18 03:14
Simon, would you please check the remain of your DJI Care Refresh again?
I just contacted DJI Care Team, it has been recovered.

Just checked still showing 1, thank you for trying to resolve this.

Regards Simon

ZOOLANDER Posted at 2017-10-18 03:37
Just checked still showing 1, thank you for trying to resolve this.

Regards Simon

Would you please PM me the serial number of your replaced drone?

DJI Mindy Posted at 2017-10-18 03:45
Would you please PM me the serial number of your replaced drone?

Sent
regards Simon

ZOOLANDER Posted at 2017-10-18 04:06
Sent
regards Simon

Thanks, since it is not working hours for DJI Care Team, will help to verify once they come back to work.
Please allow me some time, thanks for your understanding.

ZOOLANDER Posted at 2017-10-18 04:06
Sent
regards Simon

Hi, Simon, thanks for your patience.
It has been recovered, please check again, thanks.

DJI Mindy Posted at 2017-10-18 22:33
Hi, Simon, thanks for your patience.
It has been recovered, please check again, thanks.

Thanks Mindy.
I'm scratching my head why this went this far? I had done nothing wrong, it was down to being quotted wrong, all of this could have been avoided.

Anyhow, I am a happy customer thank you very much, looks like you have to post on here to get anything done.

This customer service here 10 out of 10.

ZOOLANDER Posted at 2017-10-18 23:53
Thanks Mindy.
I'm scratching my head why this went this far? I had done nothing wrong, it was down to being quotted wrong, all of this could have been avoided.

Glad to know the problem got sorted out in the end.
We apologize again for the trouble caused. We will lean from this and keep improving our customer service to make your experience with us better in the future.
Enjoy flying.