Please select Into the mobile phone version | Continue to access the computer ver.
usb charging won't work
12Next >
6216 58 2017-10-14
Uploading and Loding Picture ...(0/1)
o(^-^)o
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Hi there,
it turns out that my Spark won't charge via USB. I have the combo pack and tried to charge there batteries on the dock (worked fine) and one via USB. Spark turns on its van, but it won't show a charging light (even after one hour). Same thing when I only use USB and no dock, or with other adapters. Anyone an idee what is wrong here??
Thanks, and keep on flyin'

2017-10-14
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Mine never turns fan on when charging on aircraft. I take it you haven't powered up spark?
2017-10-14
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Exactly, I just plug in, I don't press any buttons and the fan starts... but as mentioned, no indicator lights show up.
2017-10-15
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Obviously you're using supplied charger? Most usb ports are not up to job.
If you press batt button once, does it show discharged? ie one or two leds.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Yes, it's all supplied gear (usb cable and power adapter). And yes, the batts are discharged and would be ready to be charged.
2017-10-15
Use props
DJI Elektra
Administrator
China
Offline

EFPi, did you try to change a USB cable? Please change a charging port. Please notice that the charging time will be longer if you use the USB cable to charge your spark.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Tries out all alternatives. Aleays the same: van on, no lights even after one hour
2017-10-15
Use props
DJI Elektra
Administrator
China
Offline

eFPi Posted at 2017-10-15 00:25
Tries out all alternatives. Aleays the same: van on, no lights even after one hour

Can you shoot a video about this situation? Please try to connect your spark with DJI Assistant 2 and see if it can identify your drone. If it fails to connect with computer, there is something wrong with port of spark. Thanks for your support.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Wow, this last post is terrible!
Sorry, again: I tried out all alternatives, but it's always the same: fan on, no lights even after one hour.
I'm already anxious that I could do any harm to the Spark or the batts if I experience any longer.
2017-10-15
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Desperate now! Real outside shot, inspect contacts on spark undeside, where batt connects. See if any are compromised.
Points to spark other wise. Can you see spark 's
Sd card when connected to pc.?
2017-10-15
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Further to that, when system powered up, do you see all 3 cells healthy in on board  monitor.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

I will try to make a video. I will post that later. Thanks!!
2017-10-15
Use props
DJI Elektra
Administrator
China
Offline

eFPi Posted at 2017-10-15 00:31
Wow, this last post is terrible!
Sorry, again: I tried out all alternatives, but it's always the same: fan on, no lights even after one hour.
I'm already anxious that I could do any harm to the Spark or the batts if I experience any longer.

EFPi, don't feel so worry. We will help you figure out the problem, please keep us updated.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Ok, Spark connects with Mac and Assistant without problems. Here the link to the video:
https://www.dropbox.com/s/o8uxf65ru1x3pmh/IMG_9914.mp4?dl=0
@DJIElektra - thanks!!
2017-10-15
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

I don't know that charger. Mine came with a little white one.
2017-10-15
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

It might be the European Version of the Combo.
2017-10-15
Use props
m1n1s
Second Officer
Flight distance : 319915 ft
United Kingdom
Offline

yep the combo charger.
2017-10-18
Use props
m1n1s
Second Officer
Flight distance : 319915 ft
United Kingdom
Offline

im guessing you might have a phone charger around the house which uses the usb micro connector, try the spark with that , it may work but take a long time to charge - the spark charger will charge at 9V @ 2A.

maybe there is a fault with the usb ports on the combo charger?

you can buy a simple usb tester online :

http://www.ebay.co.uk/itm/Mini-L ... :g:ip8AAOSwrddY8SXR


2017-10-18
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

m1n1s Posted at 2017-10-18 01:13
im guessing you might have a phone charger around the house which uses the usb micro connector, try the spark with that , it may work but take a long time to charge - the spark charger will charge at 9V @ 2A.

maybe there is a fault with the usb ports on the combo charger?

Thanks, but I already tried several possibilities and none worked out.
I also plugged other USB devices into the combo charger - all worked fine with it.
It is strange...
2017-10-18
Use props
m1n1s
Second Officer
Flight distance : 319915 ft
United Kingdom
Offline

eFPi Posted at 2017-10-18 08:19
Thanks, but I already tried several possibilities and none worked out.
I also plugged other USB devices into the combo charger - all worked fine with it.
It is strange...

Can you connect the DJI assistant to the USB port of the spark?

Maybe the USB port is broken?
2017-10-18
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

m1n1s Posted at 2017-10-18 08:24
Can you connect the DJI assistant to the USB port of the spark?

Maybe the USB port is broken?

Yes, that works perfectly.
2017-10-18
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Did the other devices use the same cable?
2017-10-18
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Also, I think I mentioned, does on board  batt monitor show three health cells?
2017-10-18
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Bright Spark Posted at 2017-10-18 09:22
Also, I think I mentioned, does on board  batt monitor show three health cells?

Yes, cells are fine with all batteries!
Cable is fine with others.
2017-10-18
Use props
Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
Offline

Well , it looks a bit like spark issue, maybe just the usb connector. For the fan to come on is wrong I think, and might suggest the spark is incorrectly registering  hot batteries, for it will wait for them to cool if necessary before charging.
A job for DJI perhaps.
2017-10-18
Use props
Rawsome
First Officer
Flight distance : 230827 ft
  • >>>
Canada
Offline

Actually just encountered the same problem - fans come on when Sparky is charged via USB. I haven't done this in some time as i usually have enough batteries but yesterday i needed more juice and couldn't get any
2017-10-18
Use props
Rawsome
First Officer
Flight distance : 230827 ft
  • >>>
Canada
Offline

Tested at home and it's charging now via USB - fan still going though.
2017-10-18
Use props
m1n1s
Second Officer
Flight distance : 319915 ft
United Kingdom
Offline

seems something in the firmware of the spark then?

i checked mine from the usb cable , charging and no fan.
2017-10-18
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Rawsome Posted at 2017-10-18 18:09
Tested at home and it's charging now via USB - fan still going though.

So, did you change anything that it charges now?
2017-10-19
Use props
BobD
lvl.4
Germany
Offline

There are USB Ports and USB Ports: The USB 1.x and 2.0 specifications provide a 5 V supply on a single wire to power connected USB devices.
A unit load is defined as 100 mA in USB 2.0, and 150 mA in USB 3.0. A device may draw a maximum of 5 unit loads (500 mA) from a port in USB 2.0; 6 (900 mA) in USB 3.0.

So your USB Port may not provide enough current to charge a Spark battery.
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

BobD Posted at 2017-10-19 02:34
There are USB Ports and USB Ports: The USB 1.x and 2.0 specifications provide a 5 V supply on a single wire to power connected USB devices.
A unit load is defined as 100 mA in USB 2.0, and 150 mA in USB 3.0. A device may draw a maximum of 5 unit loads (500 mA) from a port in USB 2.0; 6 (900 mA) in USB 3.0.

How can that be, as it is the power supply of the combo pack of DJI?
2017-10-19
Use props
DJI Elektra
Administrator
China
Offline

eFPi Posted at 2017-10-18 08:19
Thanks, but I already tried several possibilities and none worked out.
I also plugged other USB devices into the combo charger - all worked fine with it.
It is strange...

EFPi, I think you use the wrong charger. Please use the usb connector and charge your spark.
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

DJI Elektra Posted at 2017-10-19 03:36
EFPi, I think you use the wrong charger. Please use the usb connector and charge your spark.

I use the charger that comes with the combo. How can it be wrong to use original DJI products with the spark? Don't get it. However, it won't work with any other charger (plug, power bank, ...).
2017-10-19
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

eFPi Posted at 2017-10-19 05:40
I use the charger that comes with the combo. How can it be wrong to use original DJI products with the spark? Don't get it. However, it won't work with any other charger (plug, power bank, ...).

Could you please verify what firmware versions you're running on the Spark? For the sake of troubleshooting, could you try resetting the unit to factory defaults via the Assistant 2 if everything is up to date?
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Netherlands
Offline

DJI-Jamie Posted at 2017-10-19 09:12
Could you please verify what firmware versions you're running on the Spark? For the sake of troubleshooting, could you try resetting the unit to factory defaults via the Assistant 2 if everything is up to date?

Newest firmware. Am now going to resetting...
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

DJI-Jamie Posted at 2017-10-19 09:12
Could you please verify what firmware versions you're running on the Spark? For the sake of troubleshooting, could you try resetting the unit to factory defaults via the Assistant 2 if everything is up to date?

Same issue after reset. Van turns on, bat won't charge.
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

Here is a screenshot of the firmware:
Bildschirmfoto 2017-10-19 um 20.23.41.png
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

btw. datebase has been updated in the meanwhile
2017-10-19
Use props
eFPi
lvl.2
Flight distance : 232710 ft
Germany
Offline

So I guess I have to live with it
2017-10-21
Use props
BobD
lvl.4
Germany
Offline

The DJI Charger delivers far more current than a standard USB port.  Mine says 5 Volts at 2 Amps.
2017-10-21
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules