After just recieving my drone back from repairs i found that the gimbal locking bracket is broken this was not broken when the drone was sent in for repairs.
How do i go about getting this braket replaced?

We are sorry to hear that, would you please show us the picture of the broken gimbal locking bracket and previous RMA case number? We will help to look into, thank you.

cas-1034188-S4R7M1

Hellsgate Posted at 2017-10-17 01:36
cas-1034188-S4R7M1

Thanks for your update.
The case will be escalated to appropriate team to follow up, we will have someone to contact you soon about the further resolution, appreciate your patience.

DJI Mindy Posted at 2017-10-17 02:00
Thanks for your update.
The case will be escalated to appropriate team to follow up, we will have someone to contact you soon about the further resolution, appreciate your patience.

Thanks Mindy

Hellsgate Posted at 2017-10-17 02:40
Thanks Mindy

You are welcome, let's hope the problem will get sorted out soon.

DJI Mindy Posted at 2017-10-17 02:00
Thanks for your update.
The case will be escalated to appropriate team to follow up, we will have someone to contact you soon about the further resolution, appreciate your patience.

Hi mindy can i send you by pm my email as the drone was repaired under the sales reps name and email at the store i purchased it from

Hellsgate Posted at 2017-10-17 16:43
Hi mindy can i send you by pm my email as the drone was repaired under the sales reps name and email at the store i purchased it from

Sure, no problem, please PM me your name, email address, contact number, address, thanks.

DJI Mindy Posted at 2017-10-17 18:41
Sure, no problem, please PM me your name, email address, contact number, address, thanks.

Done have sent as requested

Hellsgate Posted at 2017-10-18 03:37
Done have sent as requested

Sir, really sorry that our supervisor has contacted your dealer about the further resolution and the case has been closed before you provide your personal info.
Here is the email sent to your dealer, please contact them for more details.

DJI Mindy Posted at 2017-10-18 03:49
Sir, really sorry that our supervisor has contacted your dealer about the further resolution and the case has been closed before you provide your personal info.
Here is the email sent to your dealer, please contact them for more details.

Thanks Mindy ill contact joshua and discuss it with him

Oh by the way just to give you some feedback the drone is now performing perfectly thank you

Hellsgate Posted at 2017-10-18 03:55
Oh by the way just to give you some feedback the drone is now performing perfectly thank you

That is  good to know, hope you will get the locking bracket soon and have a great time on flying.

I always have a great time flying thanks for all your help