Is there any way to focus the X3 camera? I recently purchased a drone from a friend and the X3 is out of focus. He only flew it a couple times and never crashed it, so it is in mint condition. He said he did not have a focus issue but I am not sure if he knows for sure.
I could not find a focus function and read that the focus is fixed. I even tried removing the filter and still it is soft. I compared it to the Hero 3+ from my phantom 2 and the gopro is sharper. Any help would be great.
Do I send the camera into DJI to have it worked on?
I attached the image but to see the blur you have to zoom in a bit. It is obvious when you zoom to 66% in Photoshop.

-Mark

This is a better example.

In the first photo, the right side appears sharper than the left side.  This seems typical of DJI products that have a tilted sensor due to poor Q.C. checks.  I've run into this issue with two of four of their cameras and even their higher priced X5S camera as well.  I read elsewhere where the major DSLR makers allow no more than +/-0.001" tilt from sensor to lens mount, but DJI sometimes takes 0.005" to fix.  Not much you can do other than get it fixed or replace it.  Good luck.

PhotogJ, the photos you uploaded here were compressed.
Would you please post several original pictures including JPEG and DNG to Dropbox and post the link here for further analysis?
Besides, what is the firmware version of your X3 camera?

Yes, thanks for the reply.

Here are the versions.

App Version 3.1.15
Aircraft Version 1.11.01.50+
Remote Controller Version 1.7.80
Camera Version 1.10.01.40

I upload six dngs and jpgs files to a folder in Dropbox and here is the link, http://bit.ly/2zyhyKv (it's a shortened Dropbox link or you can go via this one, https://www.dropbox.com/sh/w41j6 ... Ig93c3xNrekhia?dl=0)

One that is the most easily noticed is DJI_0067.DNG or .JPG. There is a definite shift in sharpness from the right to the left especially when you zoom to 50 percent.

Thanks for any and all help I can get.

-Mark

PhotogJ Posted at 2017-10-18 05:11
Yes, thanks for the reply.

Here are the versions.

It seems the left side is out of focus in every picture, we are confirming with our engineers, will keep you update shortly. Thanks.

DJI Mindy Posted at 2017-10-18 23:58
It seems the left side is out of focus in every picture, we are confirming with our engineers, will keep you update shortly. Thanks.

what should I do about this? I really need to get this corrected.

PhotogJ Posted at 2017-10-20 13:33
what should I do about this? I really need to get this corrected.

Sir, I'm so sorry for the late response because of holiday.
I have expedited the process and our engineers are analyzing, will keep you updated soon, appreciate your patience.

sir, sorry for the late reply! you can contact with our After-sales Services and sent back camera to us.We will repair it as soon as possible.Thank you!

The post in 9# is from our engineers, sorry that the camera will need to be sent back to evaluate and repair, please fill in online repair form to start a ticket. Our repair center will take care of it.