Please select Into the mobile phone version | Continue to access the computer ver.
Phantom 3 advanced won't connect to app.
5664 38 2017-10-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
mbenatar
lvl.1
United States
Offline

I just upgraded firmware and upgraded remote. I ploaded DJI Go for my iphone 6s. I select my PH3A in the app "Connect your DJI device". The only thing on the screen is "How to Connect". I don't get camera view. I deleted the app an reinstalled it because it wasn't connecting. Now I got nothing. USB cord is plugged into remote and iphone, batteries are charged and devices are turned on in sequence.
2017-10-19
Use props
DJI Diana
Administrator

Offline

Have you tried other USB cables? I would recommend you use the original USB cable of your iPhone. Besides, please try other mobile devices if you can.
2017-10-19
Use props
Flysuzu
lvl.2
Flight distance : 89288 ft
Australia
Offline

G’day mbenatar - I would try relinking the P3A and remote

https://forum.dji.com/thread-94343-1-1.html

2017-10-20
Use props
Palladium91
lvl.1
Flight distance : 833 ft
France
Offline

I have the same problem. Its actually possible to relink without the app, quite easily. And i can indeed afterward, fly the drone without having the app connected to rc... tried 3 different cables...
2017-10-20
Use props
Palladium91
lvl.1
Flight distance : 833 ft
France
Offline

And 4 different devices ios and android.
When is dji starting to admit that there is an issue on their side after so many complains and not a single viable solution
2017-10-20
Use props
fansf8b5debc
First Officer
Flight distance : 50246 ft
United States
Offline

I had the same issue.
Check what your USB connection type os when you plug in the device. Mine wouldn't recognize the controller, only as a camera.
2017-10-20
Use props
colobus
lvl.1
Flight distance : 10591 ft
Australia
Offline

I have the same problem after the firmware update to the RC. Have tried all suggested remedies, but none work
2017-10-21
Use props
fans4aa04f19
New

Lithuania
Offline

Updated to v01.11.0020 and the aircraft does not connect. No camera view. Neither Galaxy 7 nor iphone 6 is a difference. Never happened similar in the past with updates.
2017-10-21
Use props
fanse3aaced4
lvl.1
United States
Offline

I have the same issue. I updated the firmware last night.  My Drone was working perfect until this, P3P iPad mini,  I can't even get past the tutorial to get into app. Updated everything according to DJI instructions. now all I get is the dreaded " How To Connect" the Aircraft is connected and I can start the engines as well as control them but there is no DJI GO interface...
2018-1-26
Use props
fanse3aaced4
lvl.1
United States
Offline

I identical Issue on a P3P drone only flown 3 times... now a paperweight.  It was working perfect till i updated the FW.  I get the dreaded " How To Connect " and no further.
2018-1-26
Use props
fanse3aaced4
lvl.1
United States
Offline

I'e tried 3 different cables, and 2 different devices and I phone 8plus and a iPad mini, I even completely erased the mini and re downloaded DJI go and same thing again. Ive flown my new drone 3 whole times. HELP!!!!  Ive run out of ideas and Im a electronic tech by trade.. it's too expensive a loss. I just want my vitals and camera back. Ive done everything from every board and forum. I am connected transmitter wise. I can start the motors and control them both green lights are on. Ive got over 1,4s00 invested in this now paperweight  between 3 batteries, Hard Shell Case, Blade protectors and add ons. This may be my first and last drone if this can't be remedied. I was so excited about this till this happened. Now its a total disappointment
2018-1-26
Use props
Peter400
lvl.1
Flight distance : 40731 ft
United Kingdom
Offline

I upgraded the firmware today and now i cannot connect either cannot get past the front page on the app. deleted the app reinstalled same thing. Not sure what is going on. some body has written on another forum about the IOS upgrade conflicting with the DJI go app. Before I connected i was having trouble connecting to the gimbal as well very odd. Normally can fly in the back garden not any more at present
2018-1-26
Use props
Ddog740
lvl.1
United States
Offline

Anyone find a solution to this yet? ? ?  Upgraded my firmware to v.1.11.20 and my controller to v.1.9.3 last night and not they will not connect now.  It was working fine before the update.
2018-1-27
Use props
Ddog740
lvl.1
United States
Offline

Ddog740 Posted at 2018-1-27 06:21
Anyone find a solution to this yet? ? ?  Upgraded my firmware to v.1.11.20 and my controller to v.1.9.3 last night and not they will not connect now.  It was working fine before the update.

Flysuzu's suggestion worked for me:

G’day mbenatar - I would try relinking the P3A and remote

https://forum.dji.com/thread-94343-1-1.html


2018-1-27
Use props
Origo777
lvl.1
Lithuania
Offline

Palladium91 Posted at 2017-10-20 05:54
I have the same problem. Its actually possible to relink without the app, quite easily. And i can indeed afterward, fly the drone without having the app connected to rc... tried 3 different cables...

The DJI go App is buggy in my view with iOS 11.2.5. I have the same issue with my iPhone X. I have tried with my old iPhone 5s on iOS 10 though, and the system work flawlessly there.
2018-1-27
Use props
fansea6c2f97
lvl.1

Denmark
Offline

I have the same problem after updating, I only get to how to connect in DJI Go, I have tried everything everyone here in this thread has also tried but no change DJI may have a problem with this update as so many experience the same , I hope they find a solution soon, have not yet had it in the air, it was a gift from my father
2018-3-15
Use props
djiuser_yiyTarjb6Eby
New

United States
Offline

I re linked the controller but the app doesn't connect?
2018-10-26
Use props
fans79fe9966
lvl.1
Offline

Was  a solution ever found for this problem
2-9 17:17
Use props
fans79fe9966
lvl.1
Offline

I have the same issue with my P3A after updating the firmware on the RC it  Will not recognize any device the app  does not show that the controller is connected however I can fly the phantom just on able to use the app so it’s kind of useless
2-9 17:20
Use props
fans79fe9966
lvl.1
Offline

I’ve been reading this issue in many different forms but never a solution I myself have tried calling DJI technical support and they are of no help at all
2-9 17:21
Use props
fans79fe9966
lvl.1
Offline

I would appreciate any solution as it seems like the update has bricked my controller
2-9 17:22
Use props
mbenatar
lvl.1
United States
Offline

fans79fe9966 Posted at 2-9 17:22
I would appreciate any solution as it seems like the update has bricked my controller

Yes there was a solution. I relinked my P3A to my controller, and I uninstalled and reinstalled the DJI Go app on my iphone.
2-10 11:21
Use props
fans79fe9966
lvl.1
Offline

I’m glad you found a solution however that has not helped me I have deleted and reinstalled the app several times my controller and aircraft are linked I am just not able to access the DJIGO app it’s like the RC Does not recognize a device is plugged into it
2-11 11:39
Use props
mbenatar
lvl.1
United States
Offline

fans79fe9966 Posted at 2-11 11:39
I’m glad you found a solution however that has not helped me I have deleted and reinstalled the app several times my controller and aircraft are linked I am just not able to access the DJIGO app it’s like the RC Does not recognize a device is plugged into it

Have you tried a different cable between your smart phone and the remote?
2-11 11:57
Use props
Maverick333
lvl.1

Offline

I'm experiencing an identical issue, I've tried replacing the USB circuit board, and every possible posted remedy.... Has anyone had any progress recently? I can't see that this update has killed off the P3A forever, surely!!! Expensive loss this one
2-17 13:29
Use props
Acontat
New
Uruguay
Offline

Im having the same issue. P3A + S8
2-19 09:33
Use props
RobbieM
lvl.1
United Kingdom
Offline

Same problems here.
2-21 12:27
Use props
mbenatar
lvl.1
Offline

RobbieM Posted at 2-21 12:27
Same problems here.

Have any of you tried relinking your P3A to your remote?
2-21 17:54
Use props
RobbieM
lvl.1
United Kingdom
Offline

mbenatar Posted at 2-21 17:54
Have any of you tried relinking your P3A to your remote?

I done it through DJIgo. . .But tonight I linked them manually like in the video above.  Will test tomorrow, fingers crossed it all goes well.
2-22 14:58
Use props
mbenatar
lvl.1
Offline

After all the other process' that didn't work, manually linking my P3A to my remote is how I got mine to reconnect with DJIGo..
2-22 17:38
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
Offline

DJI Diana Posted at 2017-10-19 22:40
Have you tried other USB cables? I would recommend you use the original USB cable of your iPhone. Besides, please try other mobile devices if you can.

I was wondering if anyone has a fix for ESC error.  I borrowed a family members drone and i wasnt even able to turn it on. Can anyone tell me how to fix it.
3-2 20:32
Use props
DJI Stephen
Administrator

Offline

Pitboxer Posted at 3-2 20:32
I was wondering if anyone has a fix for ESC error.  I borrowed a family members drone and i wasnt even able to turn it on. Can anyone tell me how to fix it.

Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?
3-3 09:01
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

DJI Stephen Posted at 3-3 09:01
Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?

No I was not even able to start it up I got it out of the truck put the propellers on it and turned it on stepped back and tried to take off but got the ESC ERROR Phantom 3 Adv
3-3 09:17
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

3-3 09:21
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

DJI Stephen Posted at 3-3 09:01
Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?

3-3 09:22
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

DJI Stephen Posted at 3-3 09:01
Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?

3-3 09:22
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

DJI Stephen Posted at 3-3 09:01
Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?

Can you get back with me about the issue please. I have seen on here there is an update or some download that can fix the problem.
3-12 00:48
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

DJI Stephen Posted at 3-3 09:01
Hello and good day Pitboxer. Thank you for reaching out and sorry to hear with the trouble that you facing. May I ask, before you received this error did you experience any hard landing or a crash on the said drone before? Is the firmware of the said drone on it's most recent update?

Can you get back with me about the issue please. I have seen on here there is an update or some download that can fix the problem.
3-12 00:48
Use props
Pitboxer
lvl.2
Flight distance : 46114 ft
United States
Offline

Pitboxer Posted at 3-2 20:32
I was wondering if anyone has a fix for ESC error.  I borrowed a family members drone and i wasnt even able to turn it on. Can anyone tell me how to fix it.

Ive done all that isn’t there a download I can get if so could you please send it to me?
3-12 00:50
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules