We have recently received our DJI Matrice 200 Inustrial drone and have had a few shorts test flights with it. The battery now shows it has an error and is not taking any charge.
The Indicator light on the charging hub shows a solid red light. Is there any corrective action I can take to resolve this problem or is it a simply a swap out that is required? The battery is the standard TB50 battery set that the M200 is shipped with.

What is the error message? Could you please provide some screenshots or a short video about it for better assistance?

DJI Diana Posted at 2017-10-20 00:27
What is the error message? Could you please provide some screenshots or a short video about it for better assistance?

When I connect the TB50 batteries to the M200 Battery charging hub, it shows a solid red light indicating that there is a battery error.

fans1be118ed Posted at 2017-10-20 01:29
When I connect the TB50 batteries to the M200 Battery charging hub, it shows a solid red light indicating that there is a battery error.

Sorry, I thought you get a particular error message on the APP, are you able to power the M200 up with this battery inserted? If yes, please check if there is an error message on the APP. Besides, is the firmware up to date? If not, please try to upgrade the firmware with this battery inserted.

DJI Diana Posted at 2017-10-20 02:05
Sorry, I thought you get a particular error message on the APP, are you able to power the M200 up with this battery inserted? If yes, please check if there is an error message on the APP. Besides, is the firmware up to date? If not, please try to upgrade the firmware with this battery inserted.

The batteries are completely dead. I have connected another set of TB50 batteries to the M200 and the craft is not reporting any errors. There must be a fault with the set that the craft came with. Also is there a way to download the flight records from the craft directly? DJI Assistant 2 does not seem to detect the craft. I have switched between the PC mode and the mobile mode setting on the physical switch where you plug the USB cable in.

fans1be118ed Posted at 2017-10-20 05:44
The batteries are completely dead. I have connected another set of TB50 batteries to the M200 and the craft is not reporting any errors. There must be a fault with the set that the craft came with. Also is there a way to download the flight records from the craft directly? DJI Assistant 2 does not seem to detect the craft. I have switched between the PC mode and the mobile mode setting on the physical switch where you plug the USB cable in.

Thanks for clarification. When and where did you buy the battery? If it is in the warranty period, please contact the local dealer or Support Team via support@dji.com for further assistance.

DJI Susan Posted at 2017-10-21 22:31
Thanks for clarification. When and where did you buy the battery? If it is in the warranty period, please contact the local dealer or Support Team via  for further assistance.

Thank you have booked it in with SkyFix in South Africa

fans1be118ed Posted at 2017-10-25 22:28
Thank you have booked it in with SkyFix in South Africa

Noted with thanks! You can also contact the dealer and ask them report this in dealer system.

fans1be118ed Posted at 2017-10-25 22:28
Thank you have booked it in with SkyFix in South Africa

Did you got the solution and answer why that problem came?