Susan, let’s stop kidding
I already told a friend (my lawyer in US) and that his answer:
“Along with companies’ express warranties, you also have “implied warranties” under state law. The Uniform Commercial Code, a set of laws adopted in much the same form by all states and the District of Columbia, provides an automatic “implied warranty of merchantability.” That unwritten protection guarantees that consumer products are free of substantial defects and will function properly for a reasonable period of time. What’s “reasonable” depends on the type of product and the amount you paid. States typically limit implied warranties to four years. They apply to products you buy from retailers that normally sell such items.
If you discover that something you bought is defective—even after the written warranty has expired—contact the retailer and manufacturer to ask for a repair, replacement, or refund. It doesn’t matter what the retailer’s return policy is or that the manufacturer put a notice on the box telling you not to return the item to the store.”
So, here is my printed email box without DJI email:
As you can see, there’s no email, so, find a way to send it manually, SMS, Smoke signals, handmade, Whatsapp, facebook massanger, personally or in way you whant, but send me the instructions to put OSMO back to DJI.
To be clear once again:
a) NO repair service will be accepted, only replacement or refund.
It’s no longer a matter of product defect or consumer request. We are talking about moral damages, and the situations is going worst with every irresponsible DJI answer.
Don’t treat myself like an idiot. We all know the consumers right and for me it’s the last time I use this channel to try solving the problem.
Find a way to solve it fast, or the next call will be from a lawyer.
DJI has my representing person phone number (Phellipe) to call and give all instructions. No excuses for being omitted.
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